LiveAgent vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LiveAgent offers more features (165 vs 51) and fewer integrations (0 vs 6). Starting price: LiveAgent at $19/mo vs RemotePC at $0.83/mo. LiveAgent has 165 unique features while RemotePC has 51 unique features, with 0 features in common.
| LiveAgent | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 165 | 51 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $19/mo | $0.83/mo |
| Pricing Tiers | 3 | 6 |
| Integrations | 0 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
Access Control (0 vs 3)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Administration (1 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Custom Roles |
Analytics (4 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Augmented Reality (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (5 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
Backup & Recovery (0 vs 3)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
CRM (4 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (8 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (3 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Invite To Collaborate | ||
| Notes | ||
| Whiteboard |
Communication (22 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Chat | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Meeting: Video Conferencing Solution | ||
| Real-time Chat |
Compliance (2 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Audit Log | ||
| Compliance | ||
| GDPR Compliance |
Configuration (5 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (4 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Core Access (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (13 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Deployment (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Deployment |
Display Management (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| 4:4:4 Color |
Engagement (2 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (4 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
File Management (0 vs 3)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Gamification (3 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (1 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Hardware IP Phone Support |
Hardware Integration (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| USB Device Redirection |
History (2 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Multiple Data Centers |
Integration (3 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| NinjaOne Integration | ||
| Web Contact Cards |
Knowledge Management (2 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (2 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (9 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Media (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile (5 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Mobile Support (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Notification (2 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (2 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Computer Grouping | ||
| Departments | ||
| Tags |
Performance (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Blank Host Screen |
Productivity (5 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (2 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| In-Call Recordings | ||
| Record Remote Sessions | ||
| Session Recording | ||
| Unlimited Call Recordings |
Reporting (17 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Logs and Reports | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports |
Scalability (0 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Scalable |
Security (6 vs 1)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| Secure Remote Access | ||
| Single Sign-On (SSO) |
Self-Service (3 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (13 vs 4)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| IVR Setup Service | ||
| Phone Support | ||
| Priority Support | ||
| Product Setup Training |
System Management (0 vs 2)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Ticket Management (7 vs 0)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
User Management (0 vs 4)
| Feature | LiveAgent | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in LiveAgent (165)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 145 more unique features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
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