Keycafe vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Keycafe offers fewer features (38 vs 98). Starting price: Keycafe at $79/mo vs Vivantio at $49/mo. Keycafe has 38 unique features while Vivantio has 98 unique features, with 0 features in common.
| Keycafe | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 38 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $79/mo | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 4 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Keycafe | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access Control (7 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| After-Hours Customer Key Drop Off | ||
| Alias Codes | ||
| Cloud-Based Access Control | ||
| Continuous Permission Syncing | ||
| Key Codes | ||
| Key Level Permissions | ||
| Offline Unlock Codes |
Alerts & Notifications (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Programmable Alerts |
Asset Management (0 vs 10)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Booking Management (2 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| One-Time Bookings | ||
| Reservations |
CRM (0 vs 5)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Connectivity (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Cellular Connectivity |
Customer Portal (0 vs 11)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Custom Logo and Theme | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Data Imports/Exports |
Developer (0 vs 2)
| Feature | Keycafe | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Keycafe | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Hardware (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Modular and Expandable Hardware |
ITSM (0 vs 2)
| Feature | Keycafe | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (4 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| API Automation | ||
| Custom Integration Services | ||
| External Badges | ||
| Partner Integrations |
Key Management (2 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Key Field Swaps | ||
| Key Roaming |
Knowledge Base (0 vs 10)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Organization (3 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Community Locations | ||
| Multi-Organization Support | ||
| Unlimited Groups |
Reporting (0 vs 14)
| Feature | Keycafe | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Reporting & Analytics (2 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Activity History | ||
| Full Visibility & Logging |
Scheduling (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Time Shifts |
Security (2 vs 1)
| Feature | Keycafe | Vivantio |
|---|---|---|
| 2FA (Two-Factor Authentication) | ||
| Emergency Failsafe | ||
| Multiple IdP |
Security & Monitoring (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Video Recording |
Storage (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Cloud Video Storage |
Support (5 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| 2 Year Device Warranty | ||
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| Professional Installation & Setup | ||
| Remote Troubleshooting |
Support & Protection (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Keycafe Shield |
Task Management (0 vs 1)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Management (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Unlimited Managers |
Vendor Management (0 vs 1)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Third Party Management |
Workflow Management (1 vs 0)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Configurable Workflows |
Workspace (0 vs 4)
| Feature | Keycafe | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Keycafe (38)
After-Hours Customer Key Drop Off
Alias Codes
Cloud-Based Access Control
Continuous Permission Syncing
Key Codes
Key Level Permissions
Offline Unlock Codes
Programmable Alerts
One-Time Bookings
Reservations
Cellular Connectivity
Custom Logo and Theme
Data Imports/Exports
Modular and Expandable Hardware
API Automation
Custom Integration Services
External Badges
Partner Integrations
Key Field Swaps
Key Roaming
+ 18 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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