Jump Desktop vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jump Desktop offers fewer features (20 vs 98) and fewer integrations (1 vs 4). Starting price: Jump Desktop at Contact Sales vs Vivantio at $49/mo. Jump Desktop has 20 unique features while Vivantio has 98 unique features, with 0 features in common.
| Jump Desktop | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 20 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 1 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Accessibility (3 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Always Accessible | ||
| Native Clients | ||
| Web Browser Access |
Asset Management (0 vs 10)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Audio (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Surround Sound |
Automation (0 vs 12)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Billing (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Transparent Billing |
CRM (0 vs 5)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (2 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Cloud Connection Logs | ||
| SOC 2 Compliance |
Configuration (0 vs 3)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Display (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Crystal Clear Graphics |
Enterprise (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Mass Deployment |
Feedback (0 vs 3)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Powerful API |
Knowledge Base (0 vs 10)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Management (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Intuitive Dashboard |
Onboarding (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Effortless Setup |
Performance (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Fluid 2.0 Protocol |
Protocols (2 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| RDP Support | ||
| VNC Support |
Reporting (0 vs 14)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Scalability (1 vs 0)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Unlimited Connections |
Security (4 vs 1)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| 2FA Enforcement | ||
| End-to-End Encryption | ||
| Multiple IdP | ||
| SCIM | ||
| Single Sign-On |
Task Management (0 vs 1)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Jump Desktop | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Jump Desktop (20)
Always Accessible
Native Clients
Web Browser Access
Surround Sound
Transparent Billing
Cloud Connection Logs
SOC 2 Compliance
Crystal Clear Graphics
Mass Deployment
Powerful API
Intuitive Dashboard
Effortless Setup
Fluid 2.0 Protocol
RDP Support
VNC Support
Unlimited Connections
2FA Enforcement
End-to-End Encryption
SCIM
Single Sign-On
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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