Jira Service Management vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (61 vs 98) and more integrations (11 vs 4). Starting price: Jira Service Management at $20/mo vs Vivantio at $49/mo. Jira Service Management has 61 unique features while Vivantio has 98 unique features, with 0 features in common.
| Jira Service Management | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 98 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $20/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 11 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 7)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 10)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 12)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Unlimited Automations | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Change Management (5 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 5)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Status Pages | ||
| Unlimited Email Notifications |
Configuration (0 vs 3)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customer Portal (0 vs 11)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Alert Data Retention |
Developer (0 vs 2)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Base (0 vs 10)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Service Collection |
Reporting (1 vs 14)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Default and Customizable Reports | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Request Management (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Task Management |
Templates (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| ESM Templates |
Ticketing (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
View Jira Service Management details View Vivantio details Jira Service Management alternatives Vivantio alternatives
Want to build your own alternative to Jira Service Management or Vivantio?
Analyze it with Reap