Jira Service Management vs UltraVNC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 31) and more integrations (11 vs 0). Starting price: Jira Service Management at $20/mo vs UltraVNC at Contact Sales. Jira Service Management has 61 unique features while UltraVNC has 31 unique features, with 0 features in common.
| Jira Service Management | UltraVNC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 31 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 11 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access (0 vs 2)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Access Code | ||
| IP Address Access |
Administration (2 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Chat | ||
| Status Pages | ||
| Unlimited Email Notifications |
Compatibility (0 vs 4)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Java Viewer | ||
| Legacy Windows Support | ||
| RFB Protocol Compatibility | ||
| Wide Windows OS Support |
Core Functionality (0 vs 4)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Remote Mouse and Keyboard Control | ||
| Remote Screen Display | ||
| VNC Server | ||
| VNC Viewer Client |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Alert Data Retention |
Deployment (0 vs 4)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Application Mode | ||
| Console/RDP Session Selection | ||
| Service Mode | ||
| Software Bundling |
Ease of Use (0 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Single Click Installation |
File Management (0 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| File Transfer |
Incident Management (9 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Multi-language Support |
Management (0 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Connection Manager |
Mobile (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Mobile App |
Network (0 vs 5)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| NAT Support | ||
| NAT2NAT Support | ||
| TCP Protocol Support | ||
| UDP Protocol Support | ||
| UltraVNC Repeater |
Performance (0 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Mirror Driver |
Platform (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Service Collection |
Recording (0 vs 1)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Screen Recorder |
Reporting (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 3)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| AES 256-bit Encryption | ||
| Audit Logs | ||
| Encryption Plugin | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Password Protection |
Templates (1 vs 0)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| ESM Templates |
Use Case (0 vs 3)
| Feature | Jira Service Management | UltraVNC |
|---|---|---|
| Helpdesk Support | ||
| Remote Demonstration | ||
| eLearning and Classroom Control |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in UltraVNC (31)
Access Code
IP Address Access
Chat
Java Viewer
Legacy Windows Support
RFB Protocol Compatibility
Wide Windows OS Support
Remote Mouse and Keyboard Control
Remote Screen Display
VNC Server
VNC Viewer Client
Application Mode
Console/RDP Session Selection
Service Mode
Software Bundling
Single Click Installation
File Transfer
Connection Manager
NAT Support
NAT2NAT Support
+ 11 more unique features
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