Jira Service Management vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 52) and more integrations (11 vs 5). Starting price: Jira Service Management at $20/mo vs Splashtop at $6/mo. Jira Service Management has 61 unique features while Splashtop has 52 unique features, with 0 features in common.
| Jira Service Management | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 52 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | $6/mo |
| Pricing Tiers | 4 | 14 |
| Integrations | 11 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access Control (0 vs 4)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Administration (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Dev and Ops Collaboration | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (2 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Chat | ||
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Alert Data Retention |
Endpoint Management (0 vs 5)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Service Desk |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Input Devices (0 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (5 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| APIs | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Multi-language Support |
Management (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| User Computer Management |
Mobile (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Mobile App |
Network Security (0 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Platform (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Service Collection |
Recording & Monitoring (0 vs 3)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security & Compliance (0 vs 12)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Templates (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
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