Jira Service Management vs Spiceworks
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 44) and fewer integrations (11 vs 30). Starting price: Jira Service Management at $20/mo vs Spiceworks at $30/mo. Jira Service Management has 55 unique features while Spiceworks has 38 unique features, with 6 features in common.
| Jira Service Management | Spiceworks | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 44 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $20/mo | $30/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 11 | 30 |
| Shared Features | 6 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 2)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Advanced Admin Controls | ||
| Multi-Tenant Support | ||
| Multiple Sites | ||
| Role-Based Access Control |
Analytics (2 vs 6)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| IT Spend Analytics | ||
| Performance Optimization Recommendations | ||
| Predictive Ticket Analytics | ||
| Reporting and Analytics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (4 vs 7)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Asset Management | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Automated Asset Discovery | ||
| Configuration Management Database | ||
| Dependency Mapping | ||
| Hardware Warranty Tracking | ||
| Inventory Forecasting | ||
| Service Dependency Management | ||
| Service Registry | ||
| Software License Tracking |
Automation (1 vs 3)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Automated Workflows | ||
| Automation Recipes | ||
| Batch Operations | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Dev and Ops Collaboration | ||
| Team Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 2)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Custom Fields | ||
| White-Label Support Portal |
Data Management (1 vs 1)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Alert Data Retention | ||
| Bulk Import/Export |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 3)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| API and Webhooks | ||
| Chat Integration | ||
| Email Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs | ||
| Third-Party App Marketplace |
Knowledge Management (3 vs 1)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 1)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Service Collection |
Reporting (1 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Search (0 vs 1)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| AI-Powered Search |
Security (3 vs 3)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Single Sign-On |
Service Management (0 vs 9)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| AI-Powered Ticket Routing | ||
| Change Management | ||
| Help Desk Ticketing | ||
| Incident Management | ||
| Problem Management | ||
| Request Fulfillment | ||
| SLA Management | ||
| Ticketing Templates | ||
| Time Tracking |
Support (0 vs 2)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Community Forums | ||
| Training and Certification |
Templates (1 vs 0)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| ESM Templates |
User Experience (0 vs 2)
| Feature | Jira Service Management | Spiceworks |
|---|---|---|
| Customer Portal | ||
| User Portal |
Unique Features
Only in Jira Service Management (55)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 35 more unique features
Only in Spiceworks (38)
Multi-Tenant Support
Role-Based Access Control
IT Spend Analytics
Performance Optimization Recommendations
Predictive Ticket Analytics
Reporting and Analytics
Scheduled Reports
Survey and Feedback
Automated Asset Discovery
Configuration Management Database
Dependency Mapping
Hardware Warranty Tracking
Inventory Forecasting
Software License Tracking
Automated Workflows
Automation Recipes
Batch Operations
Team Collaboration
Custom Fields
White-Label Support Portal
+ 18 more unique features
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