Jira Service Management vs SolarWinds
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 43) and more integrations (11 vs 5). Starting price: Jira Service Management at $20/mo vs SolarWinds at $7/mo. Jira Service Management has 59 unique features while SolarWinds has 41 unique features, with 2 features in common.
| Jira Service Management | SolarWinds | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 43 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $20/mo | $7/mo |
| Pricing Tiers | 4 | 20 |
| Integrations | 11 | 5 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 3)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Anomaly Detection | ||
| AI-Powered Request Triage | ||
| AI-Powered Summaries | ||
| AI-Powered Virtual Service Agent | ||
| AIOps Capabilities | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Alerting (0 vs 2)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Context-Rich Alerts | ||
| Proactive Alerts |
Analytics (2 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 2)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Asset Management | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| CMDB | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| AI-Driven Automation | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Cloud (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Multi-Cloud Monitoring |
Collaboration (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Alert Data Retention |
Database Management (0 vs 7)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| AI-Assisted Database Optimization | ||
| Cross-Platform Database Monitoring | ||
| Database Monitoring | ||
| Real-time Query Tuning | ||
| SQL Query Performance Analysis | ||
| SQL Server Performance Management | ||
| Table and Query Advisors |
File Transfer (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| File Transfer Protocol Server |
IT Service Management (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Service Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Incident Response (0 vs 5)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Event Correlation | ||
| Fair On-Call Scheduling | ||
| Incident Management | ||
| Intelligent Routing | ||
| On-Call Management |
Integration (5 vs 2)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Open-Source Framework Integration | ||
| Rich APIs | ||
| Third-Party Integrations |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Multi-language Support |
Logging (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Syslog Management |
Mobile (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Mobile App |
Monitoring (0 vs 8)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Application Monitoring | ||
| Digital Experience Monitoring | ||
| Error Budget Management | ||
| Hybrid IT Visibility | ||
| Log Management | ||
| Network Infrastructure Monitoring | ||
| SLO Tracking | ||
| Unified Metrics, Traces, and Logs |
Network Management (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Network Configuration Management |
Platform (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Service Collection |
Remote Management (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Remote Access Management |
Reporting (1 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Default and Customizable Reports | ||
| Reporting |
Request Management (2 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Security Monitoring |
Service Management (0 vs 4)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Knowledge Management | ||
| SLA Management | ||
| Service Catalog | ||
| Ticketing Management |
Storage (0 vs 1)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| Storage Resource Management |
Templates (1 vs 0)
| Feature | Jira Service Management | SolarWinds |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (59)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 39 more unique features
Only in SolarWinds (41)
AI-Powered Anomaly Detection
AI-Powered Summaries
AIOps Capabilities
Context-Rich Alerts
Proactive Alerts
CMDB
AI-Driven Automation
Multi-Cloud Monitoring
AI-Assisted Database Optimization
Cross-Platform Database Monitoring
Database Monitoring
Real-time Query Tuning
SQL Query Performance Analysis
SQL Server Performance Management
Table and Query Advisors
File Transfer Protocol Server
Event Correlation
Fair On-Call Scheduling
Intelligent Routing
On-Call Management
+ 21 more unique features
View Jira Service Management details View SolarWinds details Jira Service Management alternatives SolarWinds alternatives
Want to build your own alternative to Jira Service Management or SolarWinds?
Analyze it with Reap