Jira Service Management vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 51) and more integrations (11 vs 6). Starting price: Jira Service Management at $20/mo vs RemotePC at $0.83/mo. Jira Service Management has 61 unique features while RemotePC has 51 unique features, with 0 features in common.
| Jira Service Management | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 51 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $20/mo | $0.83/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 11 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Access Control (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Administration (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Augmented Reality (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Unlimited Automations |
Backup & Recovery (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Change Management (5 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Dev and Ops Collaboration | ||
| Invite To Collaborate | ||
| Whiteboard |
Communication (2 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution | ||
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Compliance |
Core Access (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Cross-Platform (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Data Management (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Alert Data Retention |
Deployment (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Deployment |
Display Management (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 4:4:4 Color |
File Management (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| USB Device Redirection |
Incident Management (9 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| NinjaOne Integration | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Multi-language Support |
Media (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Mobile App |
Mobile Support (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Computer Grouping |
Performance (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Performance Viewer |
Platform (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Service Collection |
Printing (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Blank Host Screen |
Recording (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Default and Customizable Reports | ||
| Logs and Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Scalability (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Scalable |
Security (3 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Secure Remote Access |
Support (0 vs 4)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Templates (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| ESM Templates |
User Management (0 vs 4)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
View Jira Service Management details View RemotePC details Jira Service Management alternatives RemotePC alternatives
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