Jira Service Management vs MediaValet
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 19) and fewer integrations (11 vs 12). Starting price: Jira Service Management at $20/mo vs MediaValet at Contact Sales. Jira Service Management has 61 unique features while MediaValet has 19 unique features, with 0 features in common.
| Jira Service Management | MediaValet | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 19 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 1 |
| Integrations | 11 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI & Automation (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Actionable AI | ||
| Artificial Intelligence |
AIOps (4 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & Reporting (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Content Performance Tracking | ||
| Reporting |
Asset Distribution (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| CDN Linking | ||
| Experience Portals |
Asset Management (4 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Alert Data Retention |
Design & Creation (0 vs 1)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Templating |
Incident Management (9 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 1)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Mobile App |
Organization & Tagging (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Custom Metadata | ||
| Unlimited Category Creation |
Platform (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Service Collection |
Reporting (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Search & Discovery (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Advanced Search | ||
| Content Discoverability |
Security (3 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security & Access Control (0 vs 3)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Advanced Permission Controls | ||
| Enterprise-grade Security | ||
| Unlimited Users & Permission Groups |
Support & Services (0 vs 2)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Personalized Onboarding | ||
| Unlimited Product Support |
Templates (1 vs 0)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| ESM Templates |
Video Management (0 vs 1)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Video Management |
Workflow & Approval (0 vs 1)
| Feature | Jira Service Management | MediaValet |
|---|---|---|
| Proofing |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in MediaValet (19)
Actionable AI
Artificial Intelligence
Content Performance Tracking
Reporting
CDN Linking
Experience Portals
Templating
Integrations
Custom Metadata
Unlimited Category Creation
Advanced Search
Content Discoverability
Advanced Permission Controls
Enterprise-grade Security
Unlimited Users & Permission Groups
Personalized Onboarding
Unlimited Product Support
Video Management
Proofing
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