Jira Service Management vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 47) and more integrations (11 vs 3). Starting price: Jira Service Management at $20/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Jira Service Management has 57 unique features while Zoho ManageEngine ServiceDesk Plus has 43 unique features, with 4 features in common.
| Jira Service Management | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 47 |
| AI-Powered Features | 10 | 9 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 11 | 3 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI/Analytics (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reply Assist |
AI/Integration (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Discovery |
AIOps (4 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (4 vs 8)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Service Dependency Management | ||
| Service Registry | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (1 vs 5)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-Approvals | ||
| No-Code Ticket Handling Automation | ||
| Rule-Based Action Engine | ||
| Unlimited Automations | ||
| Visual Ticket Lifecycle Builder | ||
| Zero-Touch Service Orchestration |
Change Management (5 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| ITIL Certification |
Configuration (0 vs 4)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (0 vs 3)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Alert Data Retention |
Deployment (0 vs 3)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise Features (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-Instance Model |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Email to Ticket Conversion | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Native ManageEngine Integrations | ||
| Rich APIs |
Knowledge Management (3 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App |
Platform (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Collection |
Project Management (0 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 1)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Privacy-First Design |
Service Management (0 vs 5)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Templates (1 vs 0)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| ESM Templates |
User Experience (0 vs 2)
| Feature | Jira Service Management | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Jira Service Management (57)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 37 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (43)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Custom Reports
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
+ 23 more unique features
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