Jira Service Management vs ManageEngine
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 49) and more integrations (11 vs 2). Starting price: Jira Service Management at $20/mo vs ManageEngine at Contact Sales. Jira Service Management has 61 unique features while ManageEngine has 49 unique features, with 0 features in common.
| Jira Service Management | ManageEngine | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 49 |
| AI-Powered Features | 10 | 5 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 11 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 5)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| AI-Powered Insights | ||
| Advanced IT Analytics | ||
| Atlassian Analytics and Data Lake | ||
| Capacity Planning | ||
| Cross-product Insights | ||
| IT Data Correlation | ||
| Unified IT Analytics |
Application Development (0 vs 3)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Business Process Management | ||
| Custom App Development | ||
| Low-Code App Development |
Asset Management (4 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| IT Asset Management | ||
| Service Dependency Management | ||
| Service Registry |
Authentication (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Multi-Factor Authentication (MFA) |
Automation (1 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Unlimited Automations | ||
| Workflow Automation |
Change Management (5 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Cloud Management (0 vs 5)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Cloud Solutions for Enterprise IT | ||
| Cloud-Native Solutions | ||
| Cloud-Ready Solutions | ||
| Hybrid Infrastructure Support | ||
| Multi-Cloud Support |
Collaboration (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Alert Data Retention |
Endpoint Management (0 vs 6)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Desktop Management | ||
| Laptop Management | ||
| Mobile Device Management | ||
| Server Management | ||
| Unified Endpoint Management and Security | ||
| Web Browser Management |
Identity Management (0 vs 1)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Active Directory & M365 Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Multi-language Support |
MSP Solutions (0 vs 6)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| IAM for MSPs | ||
| IT Management for MSPs | ||
| ITOM for MSPs | ||
| ITSM for MSPs | ||
| Remote Monitoring and Management (RMM) | ||
| Unified Endpoint Management for MSPs |
Mobile (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Mobile App |
Monitoring & Observability (0 vs 8)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| AIOps | ||
| Application Monitoring | ||
| Digital Experience Monitoring (DEM) | ||
| IT Operations Management and Observability | ||
| Infrastructure Monitoring | ||
| Network Monitoring | ||
| Observability | ||
| Uptime Management |
Platform (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Service Collection |
Reporting (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 8)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Identity and Access Management | ||
| Log Management | ||
| Multi-region Data Residency | ||
| Privileged Access Management (PAM) | ||
| Security Auditing | ||
| Security Information and Event Management (SIEM) | ||
| Threat Detection and Response | ||
| User and Entity Behavior Analytics (UEBA) | ||
| Zero Trust Security |
Service Management (0 vs 4)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| Customer Support | ||
| Enterprise Service Delivery | ||
| SLA Compliance Management | ||
| Unified Service Management |
Templates (1 vs 0)
| Feature | Jira Service Management | ManageEngine |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in ManageEngine (49)
Advanced IT Analytics
AI-Powered Insights
Capacity Planning
IT Data Correlation
Unified IT Analytics
Business Process Management
Custom App Development
Low-Code App Development
IT Asset Management
Multi-Factor Authentication (MFA)
Workflow Automation
Cloud Solutions for Enterprise IT
Cloud-Native Solutions
Cloud-Ready Solutions
Hybrid Infrastructure Support
Multi-Cloud Support
Desktop Management
Laptop Management
Mobile Device Management
Server Management
+ 29 more unique features
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