Jira Service Management vs Maintenance Connection
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 25) and more integrations (11 vs 5). Starting price: Jira Service Management at $20/mo vs Maintenance Connection at Contact Sales. Jira Service Management has 60 unique features while Maintenance Connection has 24 unique features, with 1 features in common.
| Jira Service Management | Maintenance Connection | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 25 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 11 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Demand Forecasting |
Asset Management (4 vs 3)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Asset & Inventory Control | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Enterprise Asset Management (EAM) | ||
| Facilities Asset Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Automated Notifications | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 3)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Audit Trails | ||
| Electronic Signatures | ||
| Regulatory Compliance |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Alert Data Retention |
Document Management (0 vs 2)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Engineering Document Management | ||
| Procedure Versioning |
Energy Management (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Energy Management |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integrations (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Comprehensive Integrations |
IoT (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| IoT Remote Monitoring |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Multi-language Support |
Maintenance Management (0 vs 4)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Centralized Work Order Tracking | ||
| Predictive Maintenance | ||
| Preventive Maintenance | ||
| Work Order Management |
Mobile (1 vs 4)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Barcode & QR Code Scanning | ||
| Mobile App | ||
| Mobile-friendly CMMS | ||
| Offline Capabilities |
Monitoring (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Real-time Tracking and Monitoring |
Platform (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Service Collection |
Reporting (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Default and Customizable Reports |
Reporting & Analytics (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Actionable Reporting & Analytics |
Request Management (2 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Scheduling (0 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Labor Scheduling Optimization |
Security (3 vs 1)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| Audit Logs | ||
| CMMS Security | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Templates (1 vs 0)
| Feature | Jira Service Management | Maintenance Connection |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (60)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 40 more unique features
Only in Maintenance Connection (24)
Demand Forecasting
Asset & Inventory Control
Enterprise Asset Management (EAM)
Facilities Asset Management
Automated Notifications
Audit Trails
Electronic Signatures
Regulatory Compliance
Engineering Document Management
Procedure Versioning
Energy Management
Comprehensive Integrations
IoT Remote Monitoring
Centralized Work Order Tracking
Predictive Maintenance
Preventive Maintenance
Work Order Management
Barcode & QR Code Scanning
Mobile-friendly CMMS
Offline Capabilities
+ 4 more unique features
View Jira Service Management details View Maintenance Connection details Jira Service Management alternatives Maintenance Connection alternatives
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