Jira Service Management vs LogMeIn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 22) and more integrations (11 vs 6). Starting price: Jira Service Management at $20/mo vs LogMeIn at Contact Sales. Jira Service Management has 61 unique features while LogMeIn has 22 unique features, with 0 features in common.
| Jira Service Management | LogMeIn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 22 |
| AI-Powered Features | 10 | 4 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 11 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI & Automation (0 vs 1)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Agentic AI Automation |
AIOps (4 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (4 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Proactive Issue Resolution | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (0 vs 3)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Built-in Audit Trails | ||
| Governance Tools | ||
| Session Recording |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Alert Data Retention |
Endpoint Management (0 vs 3)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| MDM (Mobile Device Management) | ||
| Modern UEM (Unified Endpoint Management) | ||
| RMM (Remote Monitoring and Management) |
Incident Management (9 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Multi-language Support |
Management (0 vs 2)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Centralized Control | ||
| Multi-Site Management |
Mobile (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Mobile App |
Performance (0 vs 2)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Downtime Minimization | ||
| Reliable Performance at Scale |
Platform (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Service Collection |
Remote Access (0 vs 3)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Remote Access | ||
| Remote Desktop Access | ||
| Remote Device Control |
Remote Support (0 vs 1)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Remote Support |
Reporting (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Default and Customizable Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 6)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| 256-bit AES Encryption | ||
| Audit Logs | ||
| Enterprise-Grade Security | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Role-Based Permission Management | ||
| SSL/TLS Security | ||
| Threat Protection | ||
| Zero Trust Security Framework |
Templates (1 vs 0)
| Feature | Jira Service Management | LogMeIn |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
Only in LogMeIn (22)
Agentic AI Automation
Proactive Issue Resolution
Built-in Audit Trails
Governance Tools
Session Recording
MDM (Mobile Device Management)
Modern UEM (Unified Endpoint Management)
RMM (Remote Monitoring and Management)
Centralized Control
Multi-Site Management
Downtime Minimization
Reliable Performance at Scale
Remote Access
Remote Desktop Access
Remote Device Control
Remote Support
256-bit AES Encryption
Enterprise-Grade Security
Role-Based Permission Management
SSL/TLS Security
+ 2 more unique features
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