Jira Service Management vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers more features (61 vs 48) and fewer integrations (11 vs 35). Starting price: Jira Service Management at $20/mo vs Jira Service Management at $29/mo. Jira Service Management has 55 unique features while Jira Service Management has 42 unique features, with 6 features in common.
| Jira Service Management | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 61 | 48 |
| AI-Powered Features | 10 | 4 |
| Starting Price | $20/mo | $29/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 11 | 35 |
| Shared Features | 6 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 74% |
Feature Comparison by Category
AI (6 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Suggestions | ||
| AI-Powered Virtual Service Agent | ||
| Intelligent Triage | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (4 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 4)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Asset Management (4 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Audit (0 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (1 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Automation Rules | ||
| Jira Automation for JSM | ||
| Unlimited Automations |
Change Management (5 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Channels (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Commenting & Collaboration | ||
| Dev and Ops Collaboration |
Communication (2 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Content (0 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Service Desk |
Core ITSM (6 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (0 vs 3)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Custom Workflows | ||
| Field Validation | ||
| Request Templates |
Dashboard (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Gadgets & Widgets |
Data (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Data Export & Backup |
Data Management (1 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Enterprise (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Multi-Tenant Support |
Files (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| File Attachments |
Incident Management (9 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (5 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| API & Webhooks | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (3 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (1 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Service Health Dashboards |
Notifications (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Real-Time Notifications |
Operations (0 vs 8)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (0 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| SLA Management |
Platform (1 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Service Collection |
Portal (0 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (0 vs 2)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (1 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Default and Customizable Reports | ||
| Scheduled Reports |
Request Management (2 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Search (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Advanced Search |
Security (3 vs 4)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Audit Logs | ||
| Confidentiality Levels | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| SSO & SAML |
Team (0 vs 1)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| Team Management |
Templates (1 vs 0)
| Feature | Jira Service Management | Jira Service Management |
|---|---|---|
| ESM Templates |
Unique Features
Only in Jira Service Management (55)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 35 more unique features
Only in Jira Service Management (42)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
Multi-Tenant Support
+ 22 more unique features
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