Jira Service Management vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (48 vs 98) and more integrations (35 vs 4). Starting price: Jira Service Management at $29/mo vs Vivantio at $49/mo. Jira Service Management has 45 unique features while Vivantio has 95 unique features, with 3 features in common.
| Jira Service Management | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 35 | 4 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (2 vs 7)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Suggestions | ||
| Intelligent Triage |
Analytics (4 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Asset Management (0 vs 10)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Audit (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 12)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Automation Rules | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Jira Automation for JSM | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Channels (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Commenting & Collaboration |
Communication (0 vs 5)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Content (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Service Desk |
Customer Portal (0 vs 11)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (3 vs 6)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Custom Workflows | ||
| Field Validation | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| Request Templates |
Dashboard (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Data Export & Backup |
Developer (0 vs 2)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Enterprise (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Multi-Tenant Support |
Feedback (0 vs 3)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Files (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| File Attachments |
ITSM (0 vs 2)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| API & Webhooks |
Knowledge Base (0 vs 10)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Service Health Dashboards |
Notifications (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Real-Time Notifications |
Operations (8 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| SLA Management |
Portal (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (2 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (1 vs 14)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Advanced Search |
Security (4 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| Multiple IdP | ||
| SSO & SAML |
Task Management (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Task Management |
Team (1 vs 0)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Team Management |
Ticketing (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Jira Service Management | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Jira Service Management (45)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
Multi-Tenant Support
+ 25 more unique features
Only in Vivantio (95)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 75 more unique features
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