Jira Service Management vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (48 vs 52) and more integrations (35 vs 5). Starting price: Jira Service Management at $29/mo vs Splashtop at $6/mo. Jira Service Management has 47 unique features while Splashtop has 51 unique features, with 1 features in common.
| Jira Service Management | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 52 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $29/mo | $6/mo |
| Pricing Tiers | 4 | 14 |
| Integrations | 35 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
Access Control (0 vs 4)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Analytics (4 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Audit (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Automation Rules | ||
| Jira Automation for JSM |
Channels (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Commenting & Collaboration | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Chat |
Content (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Service Desk |
Customization (3 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Custom Workflows | ||
| Field Validation | ||
| Request Templates |
Dashboard (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Data Export & Backup |
Endpoint Management (0 vs 5)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Enterprise (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Multi-Tenant Support |
File Management (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| File Transfer |
Files (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| File Attachments |
IT Support (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| API & Webhooks | ||
| APIs |
Management (0 vs 1)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| User Computer Management |
Mobile (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Service Health Dashboards |
Network Security (0 vs 2)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Notifications (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Real-Time Notifications |
Operations (8 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Request Linking | ||
| Request Queues |
Performance (1 vs 4)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio | ||
| SLA Management |
Portal (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (2 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Recording & Monitoring (0 vs 3)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Scheduled Reports |
Search (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Advanced Search |
Security (4 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| SSO & SAML |
Security & Compliance (0 vs 12)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Team (1 vs 0)
| Feature | Jira Service Management | Splashtop |
|---|---|---|
| Team Management |
Unique Features
Only in Jira Service Management (47)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
Multi-Tenant Support
+ 27 more unique features
Only in Splashtop (51)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
User Computer Management
Cloud PKI
Cloud RADIUS
240 FPS Capability
+ 31 more unique features
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