Jira Service Management vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Jira Service Management offers fewer features (48 vs 51) and more integrations (35 vs 6). Starting price: Jira Service Management at $29/mo vs RemotePC at $0.83/mo. Jira Service Management has 48 unique features while RemotePC has 51 unique features, with 0 features in common.
| Jira Service Management | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 51 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $29/mo | $0.83/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 35 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 74% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
Access Control (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Analytics (4 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Queue Analytics | ||
| Reporting & Analytics |
Audit (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Audit Logging | ||
| Request History |
Augmented Reality (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Automation Rules | ||
| Jira Automation for JSM |
Backup & Recovery (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Channels (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Multi-Channel Support |
Collaboration (1 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Commenting & Collaboration | ||
| Invite To Collaborate | ||
| Whiteboard |
Communication (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Compliance |
Content (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Service Desk |
Core Access (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (3 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Custom Workflows | ||
| Field Validation | ||
| Request Templates |
Dashboard (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Gadgets & Widgets |
Data (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Data Export & Backup |
Deployment (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Deployment |
Display Management (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 4:4:4 Color |
Enterprise (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Multi-Tenant Support |
File Management (0 vs 3)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Files (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| File Attachments |
Hardware Integration (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| USB Device Redirection |
Integration (1 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| API & Webhooks | ||
| NinjaOne Integration |
Media (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Mobile App |
Mobile Support (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Monitoring (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Service Health Dashboards |
Notifications (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Real-Time Notifications |
Operations (8 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (2 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Computer Grouping | ||
| Request Linking | ||
| Request Queues |
Performance (1 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Performance Viewer | ||
| SLA Management |
Portal (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Printing (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Blank Host Screen |
Productivity (2 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Recording (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Logs and Reports | ||
| Scheduled Reports |
Scalability (0 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Scalable |
Search (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Advanced Search |
Security (4 vs 1)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Confidentiality Levels | ||
| SSO & SAML | ||
| Secure Remote Access |
Support (0 vs 4)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Team (1 vs 0)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Team Management |
User Management (0 vs 4)
| Feature | Jira Service Management | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in Jira Service Management (48)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 28 more unique features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
View Jira Service Management details View RemotePC details Jira Service Management alternatives RemotePC alternatives
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