Ivanti vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ivanti offers fewer features (45 vs 61) and more integrations (28 vs 11). Starting price: Ivanti at $99/mo vs Jira Service Management at $20/mo. Ivanti has 38 unique features while Jira Service Management has 54 unique features, with 7 features in common.
| Ivanti | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 45 | 61 |
| AI-Powered Features | 17 | 10 |
| Starting Price | $99/mo | $20/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 28 | 11 |
| Shared Features | 7 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AI & Automation (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Chatbot & Virtual Agent |
AIOps (0 vs 4)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & AI (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Machine Learning Insights |
Analytics & Reporting (2 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Custom Reporting | ||
| Performance Analytics |
Application Delivery (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Application Management |
Asset Management (1 vs 4)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Automated Workflow Engine | ||
| Unlimited Automations |
Business Continuity (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Disaster Recovery |
Change Management (0 vs 5)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Cloud Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Cloud Management |
Collaboration (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Configuration Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Configuration Management |
Core ITSM (0 vs 6)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Endpoint Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Unified Endpoint Management |
Financial Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| IT Financial Management |
HR Integration (2 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Employee Offboarding | ||
| Employee Onboarding |
Incident Management (0 vs 9)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (1 vs 5)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| API Integration | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (1 vs 3)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Knowledge Management | ||
| Multiple Help Centers |
License Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Software License Management |
Localization (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Multi-language Support |
Maintenance & Support (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Predictive Maintenance |
Mobile (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Mobile App |
Mobile & Accessibility (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Mobile App |
Mobile Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Mobile Device Management |
Monitoring & Analytics (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| User Experience Monitoring |
Multi-Tenancy (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Multi-Tenancy |
Platform (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Service Collection |
Process Analytics (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| IT Process Mining |
Reporting (1 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Default and Customizable Reports | ||
| Inventory Reporting |
Request Management (0 vs 2)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (0 vs 3)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Security & Compliance (9 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Audit & Compliance | ||
| Behavioral Analytics | ||
| Device Compliance | ||
| Endpoint Privilege Management | ||
| Patch Management | ||
| Role-Based Access Control | ||
| Single Sign-On | ||
| Threat Intelligence | ||
| Vulnerability Management |
Service Delivery (2 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Request Management | ||
| Service Catalog |
Service Management (4 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Change Management | ||
| IT Service Management | ||
| Incident Management | ||
| Problem Management |
Support Tools (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Remote Support |
Sustainability (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Energy Management |
Templates (0 vs 1)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| ESM Templates |
User Experience (2 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Advanced Search | ||
| Self-Service Portal |
Vendor Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Contract Management |
Workplace Management (1 vs 0)
| Feature | Ivanti | Jira Service Management |
|---|---|---|
| Workspace Management |
Unique Features
Only in Ivanti (38)
Chatbot & Virtual Agent
Machine Learning Insights
Custom Reporting
Performance Analytics
Application Management
Automated Workflow Engine
Disaster Recovery
Cloud Management
Unified Endpoint Management
IT Financial Management
Employee Offboarding
Employee Onboarding
API Integration
Knowledge Management
Software License Management
Predictive Maintenance
Mobile Device Management
User Experience Monitoring
Multi-Tenancy
IT Process Mining
+ 18 more unique features
Only in Jira Service Management (54)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 34 more unique features
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