Hiver vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 37) and more integrations (14 vs 2). Starting price: Hiver at $25/mo vs Zendesk Talk at Contact Sales. Hiver has 70 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| Hiver | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 37 |
| AI-Powered Features | 14 | 9 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 14 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| Voice Copilot |
Analytics (8 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Call Management (0 vs 3)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Channels (4 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Coaching & Supervision (0 vs 2)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Collaboration (7 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance & Security (0 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Hiver AI (13 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integrations (0 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Monitoring & Analytics (0 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Phone Services (0 vs 6)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality Assurance (0 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (2 vs 1)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Technical Infrastructure (0 vs 3)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Ticketing (9 vs 0)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Workforce Management (0 vs 2)
| Feature | Hiver | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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