Hiver vs WhatsApp for Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 7) and more integrations (14 vs 0). Starting price: Hiver at $25/mo vs WhatsApp for Business at Contact Sales. Hiver has 70 unique features while WhatsApp for Business has 7 unique features, with 0 features in common.
| Hiver | WhatsApp for Business | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 7 |
| AI-Powered Features | 14 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 14 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 30% |
Feature Comparison by Category
Analytics (8 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
CRM (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Customer Relationship Management |
Channels (4 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Engagement (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Customer Engagement |
Hiver AI (13 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Programmatic Access |
Messaging (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Rich Messaging |
Retention (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Customer Retention |
Sales (0 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Sales Acceleration |
Security (2 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 1)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Customer Support | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | WhatsApp for Business |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in WhatsApp for Business (7)
Customer Relationship Management
Customer Engagement
Programmatic Access
Rich Messaging
Customer Retention
Sales Acceleration
Customer Support
View Hiver details View WhatsApp for Business details Hiver alternatives WhatsApp for Business alternatives
Want to build your own alternative to Hiver or WhatsApp for Business?
Analyze it with Reap