Hiver vs TeamSupport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 23) and more integrations (14 vs 0). Starting price: Hiver at $25/mo vs TeamSupport at Contact Sales. Hiver has 66 unique features while TeamSupport has 19 unique features, with 4 features in common.
| Hiver | TeamSupport | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 23 |
| AI-Powered Features | 14 | 6 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 14 | 0 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| AI Agent (Kevin) |
Analytics (8 vs 5)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Account-Level Insights | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Insights Designer | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Trend Identification |
Apps (5 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 3)
| Feature | Hiver | TeamSupport |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Automation | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Playbooks | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Churn Prevention (0 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Customer Distress Index |
Collaboration (7 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts | ||
| Silo Breakdown |
Customer Intelligence (0 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| 360° Customer View |
Hiver AI (13 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Messaging (0 vs 3)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Broadcast | ||
| Live Chat | ||
| Messaging & Live Chat |
Monitoring (0 vs 2)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Organization (0 vs 2)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Custom Fields | ||
| Product Tagging |
Prioritization (0 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Bug Priority Scoring |
Security (2 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 2)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticket Management (0 vs 1)
| Feature | Hiver | TeamSupport |
|---|---|---|
| AI-Powered Ticketing System |
Ticketing (9 vs 0)
| Feature | Hiver | TeamSupport |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (66)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 46 more unique features
Only in TeamSupport (19)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Product Tagging
Bug Priority Scoring
AI-Powered Ticketing System
Want to build your own alternative to Hiver or TeamSupport?
Analyze it with Reap