Hiver vs Talkdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 32) and more integrations (14 vs 1). Starting price: Hiver at $25/mo vs Talkdesk at $85/mo. Hiver has 70 unique features while Talkdesk has 32 unique features, with 0 features in common.
| Hiver | Talkdesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 32 |
| AI-Powered Features | 14 | 18 |
| Starting Price | $25/mo | $85/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 14 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Autonomous AI Agents | ||
| Data Cloud | ||
| Intent-driven Execution |
AI Agent Assistance (0 vs 2)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Next Best Action Recommendations | ||
| Talkdesk Copilot |
AI Automation (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Talkdesk Autopilot |
Analytics (8 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Interaction & Quality Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Automatic Interaction Summarization | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Guardian |
Digital Channels (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Digital Engagement |
Hiver AI (13 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Industry Solutions (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Industry Experience Clouds |
Integration (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| API Access |
Knowledge Management (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Knowledge Base Integration |
Localization (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| AI Translations |
Monitoring (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Screen Recording |
Reporting (0 vs 3)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Business Intelligence | ||
| Custom Reporting | ||
| Real-time Dashboards |
Routing (0 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Talkdesk Navigator |
Security (2 vs 1)
| Feature | Hiver | Talkdesk |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Talkdesk Identity |
Self-Service (3 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Use Case (0 vs 4)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Appointments and Directions | ||
| Card Status and Authorization | ||
| Order Status and Tracking | ||
| Proactive Travel Notifications |
Voice (0 vs 3)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Speech Recognition | ||
| Voice Engagement | ||
| Voicemail Transcription |
Workflow (0 vs 3)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Automated Notifications | ||
| Automation Flows | ||
| Studio & Routing |
Workforce Management (0 vs 2)
| Feature | Hiver | Talkdesk |
|---|---|---|
| Performance Management | ||
| Workforce Management |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in Talkdesk (32)
Autonomous AI Agents
Data Cloud
Intent-driven Execution
Next Best Action Recommendations
Talkdesk Copilot
Talkdesk Autopilot
Interaction & Quality Analytics
Automatic Interaction Summarization
Guardian
Digital Engagement
Industry Experience Clouds
API Access
Knowledge Base Integration
AI Translations
Screen Recording
Business Intelligence
Custom Reporting
Real-time Dashboards
Talkdesk Navigator
Talkdesk Identity
+ 12 more unique features
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