Hiver vs ServiceNow Customer Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 0) and more integrations (14 vs 0). Starting price: Hiver at $25/mo vs ServiceNow Customer Service Management at Contact Sales. Hiver has 70 unique features while ServiceNow Customer Service Management has 0 unique features, with 0 features in common.
| Hiver | ServiceNow Customer Service Management | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 0 |
| AI-Powered Features | 14 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 14 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 10% |
Feature Comparison by Category
Analytics (8 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (5 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (4 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Hiver AI (13 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Security (2 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | ServiceNow Customer Service Management |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in ServiceNow Customer Service Management (0)
View Hiver details View ServiceNow Customer Service Management details Hiver alternatives ServiceNow Customer Service Management alternatives
Want to build your own alternative to Hiver or ServiceNow Customer Service Management?
Analyze it with Reap