Hiver vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers fewer features (70 vs 93). Starting price: Hiver at $25/mo vs RingCentral RingCX at Contact Sales. Hiver has 65 unique features while RingCentral RingCX has 88 unique features, with 5 features in common.
| Hiver | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 93 |
| AI-Powered Features | 14 | 9 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 14 | 14 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 75% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| AI Sentiment Analysis |
Administration (0 vs 6)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tools (0 vs 10)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (8 vs 10)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Analytics for Conversations | ||
| Business Intelligence Integration | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Historical Analytics | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-time Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA |
Apps (5 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 5)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Automatic Callback | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Call Deflection | ||
| Chatbots | ||
| Custom Objects | ||
| IVR/Self-service | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations |
Channels (4 vs 22)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Collaboration (7 vs 4)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Collaboration | ||
| Collaborators | ||
| Collision Alerts | ||
| Company-wide Collaboration | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| PBX Integration | ||
| Permalinks | ||
| Shared Directory | ||
| Shared Drafts |
Compliance (0 vs 6)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Hiver AI (13 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Infrastructure (0 vs 2)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure |
Integration (0 vs 7)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Click to Call | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Outbound (0 vs 5)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Routing (0 vs 7)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Security (2 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (3 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Supervisor Tools (0 vs 6)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Support (3 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Workforce Management (0 vs 2)
| Feature | Hiver | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Unique Features
Only in Hiver (65)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 45 more unique features
Only in RingCentral RingCX (88)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
Historical Analytics
Omnichannel Analytics
+ 68 more unique features
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