Hiver vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 61) and more integrations (14 vs 6). Starting price: Hiver at $25/mo vs NiCE at $110/mo. Hiver has 70 unique features while NiCE has 61 unique features, with 0 features in common.
| Hiver | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 61 |
| AI-Powered Features | 14 | 40 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 14 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI/Agent Assist (0 vs 5)
| Feature | Hiver | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | Hiver | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Copilot for Supervisors |
Analytics (8 vs 4)
| Feature | Hiver | NiCE |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Customer Experience Insights (Retail) | ||
| Dashboards | ||
| Industry Experience Insights (Banking) | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Analytics/Reporting (0 vs 2)
| Feature | Hiver | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Apps (5 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Automation/Orchestration (0 vs 2)
| Feature | Hiver | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
Channels (4 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance/Recording (0 vs 2)
| Feature | Hiver | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
Engagement/Motivation (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Gamification |
Feedback/Analytics (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Feedback Management |
Hiver AI (13 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Industry Solutions (0 vs 8)
| Feature | Hiver | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (0 vs 7)
| Feature | Hiver | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| UCaaS Integration (NiCE 1CX) |
Knowledge Management (0 vs 3)
| Feature | Hiver | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Management Tools (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Supervisor Workspace |
Outbound/Campaign Management (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Performance Management |
Quality Management (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Quality Management |
Routing/Orchestration (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Omnichannel Routing |
Security (2 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Trusted Identity & Messaging |
Self-Service (3 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | NiCE |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
User Interface (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Agent Workspace |
Voice (0 vs 2)
| Feature | Hiver | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Workforce Management (0 vs 1)
| Feature | Hiver | NiCE |
|---|---|---|
| Workforce Management |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in NiCE (61)
Bank Agent Assist
Copilot for Agents
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Copilot for Leaders
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation (Banking)
Customer-facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Customer Self-Service Automation
Retail E-Commerce Conversion Booster
Copilot for Supervisors
Customer Experience Insights (Retail)
+ 41 more unique features
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