Hiver vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 55) and more integrations (14 vs 7). Starting price: Hiver at $25/mo vs NiCE CXone Mpower at $110/mo. Hiver has 70 unique features while NiCE CXone Mpower has 55 unique features, with 0 features in common.
| Hiver | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 55 |
| AI-Powered Features | 14 | 29 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 14 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
AI Assistant (0 vs 7)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Tools (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace |
Analytics (8 vs 4)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Voice of the Customer |
Apps (5 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 4)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Customer Self-Service Automation | ||
| Individual to Shared Inbox Automation | ||
| Interaction and Workflow Orchestration | ||
| Load-balanced Assignment | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Rule-based Automations | ||
| Scheduled Automations |
Campaign Management (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Channels (4 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels |
Compliance (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
E-commerce (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Hiver AI (13 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Industry-specific (0 vs 8)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (0 vs 6)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations |
Knowledge Management (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Quality Management (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (2 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Trusted Identity & Messaging |
Self-Service (3 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Supervisor Tools (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Support (3 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Workforce Management (0 vs 3)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in NiCE CXone Mpower (55)
Agent Workspace
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
+ 35 more unique features
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