Hiver vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Hiver offers more features (70 vs 54) and more integrations (14 vs 9). Starting price: Hiver at $25/mo vs NiCE CXone Mpower at $110/mo. Hiver has 70 unique features while NiCE CXone Mpower has 54 unique features, with 0 features in common.
| Hiver | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 70 | 54 |
| AI-Powered Features | 14 | 26 |
| Starting Price | $25/mo | $110/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 14 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 13)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
Analytics (8 vs 4)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Voice of the Customer |
Apps (5 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (12 vs 3)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Customer Self-Service Automation | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Banking (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Channels (4 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (7 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Recording and Compliance |
Engagement (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (0 vs 4)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Healthcare Engagement Hub |
Hiver AI (13 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Infrastructure (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Cloud-based Contact Center |
Insurance (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (0 vs 7)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) |
Knowledge (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Omnichannel (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Quality (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Quality Management |
Retail (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (2 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Trusted Identity & Messaging |
Self-Service (3 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (3 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (4 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (9 vs 0)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Workflow (0 vs 1)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (0 vs 3)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (0 vs 2)
| Feature | Hiver | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 34 more unique features
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