HingePoint vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HingePoint offers fewer features (26 vs 98) and more integrations (16 vs 4). Starting price: HingePoint at Contact Sales vs Vivantio at $49/mo. HingePoint has 26 unique features while Vivantio has 98 unique features, with 0 features in common.
| HingePoint | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 16 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 55% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | HingePoint | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI Integration (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| AI Workflows Integration |
Analytics & Reporting (2 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Power BI Consulting | ||
| Real-time Reporting & Analytics |
Asset Management (0 vs 10)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| SharePoint Automation | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Cloud Infrastructure (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Azure Development |
Communication (0 vs 5)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Consulting (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| SharePoint Consulting |
Customer Portal (0 vs 11)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| SharePoint Data Management |
Data Migration (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| SharePoint Migration |
Developer (0 vs 2)
| Feature | HingePoint | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Development (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| PowerApps Consulting & Development |
Document Management (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Document Management |
Feedback (0 vs 3)
| Feature | HingePoint | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | HingePoint | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (9 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Procore + Yardi Integration | ||
| SharePoint + MS Teams Integration | ||
| SharePoint + Microsoft Dynamics 365 Integration | ||
| SharePoint + Office 365 Integration | ||
| SharePoint + Power BI Integration | ||
| SharePoint + Procore Integration | ||
| SharePoint + SQL Server Development | ||
| SharePoint + Salesforce Integration | ||
| SharePoint + Tableau Integration |
Intranet (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| SharePoint HubSites |
Knowledge Base (0 vs 10)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Project Management (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Project Management Solutions |
Reporting (0 vs 14)
| Feature | HingePoint | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search & Discovery (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Enterprise Document Search |
Security (1 vs 1)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Multiple IdP | ||
| SharePoint Security |
Security & Authentication (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Enterprise Single Sign-On (SSO) |
Support (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Long-term Support |
Task Management (0 vs 1)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Training & Support (1 vs 0)
| Feature | HingePoint | Vivantio |
|---|---|---|
| User Training & Adoption |
Vendor Management (0 vs 1)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | HingePoint | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in HingePoint (26)
AI Workflows Integration
Power BI Consulting
Real-time Reporting & Analytics
SharePoint Automation
Azure Development
SharePoint Consulting
SharePoint Data Management
SharePoint Migration
PowerApps Consulting & Development
Document Management
Procore + Yardi Integration
SharePoint + Microsoft Dynamics 365 Integration
SharePoint + MS Teams Integration
SharePoint + Office 365 Integration
SharePoint + Power BI Integration
SharePoint + Procore Integration
SharePoint + Salesforce Integration
SharePoint + SQL Server Development
SharePoint + Tableau Integration
SharePoint HubSites
+ 6 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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