Groove vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Groove offers fewer features (44 vs 70) and more integrations (30 vs 14). Starting price: Groove at $45/mo vs Hiver at $25/mo. Groove has 38 unique features while Hiver has 64 unique features, with 6 features in common.
| Groove | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 70 |
| AI-Powered Features | 2 | 14 |
| Starting Price | $45/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 30 | 14 |
| Shared Features | 6 | |
| Shared Integrations | 7 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| AI-Powered Responses |
Analytics (3 vs 8)
| Feature | Groove | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Performance Analytics | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| Response Time Tracking | ||
| SLA Management | ||
| Satisfaction Metrics |
Apps (0 vs 5)
| Feature | Groove | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (3 vs 12)
| Feature | Groove | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Custom Workflows | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Macros | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Ticket Routing |
Branding (2 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Channels (0 vs 4)
| Feature | Groove | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | Groove | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Internal Notes | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (2 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| File Attachments | ||
| Live Chat |
Compliance (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Audit Logs |
Content (3 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Email Ticketing |
Customer Data (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Conversation History |
Customer Experience (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Customer Portal |
Customer Feedback (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Satisfaction Surveys |
Data (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Ticket Export |
Data Quality (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Duplicate Detection |
Developer (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| API Access |
Engagement (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Visitor Monitoring |
Hiver AI (0 vs 13)
| Feature | Groove | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (3 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Mobile App |
Navigation (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Ticket Search |
Notifications (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Notification Rules |
Operations (3 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (2 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Productivity (2 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Reliability (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Offline Mode |
Reporting (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Team Reports |
Security (3 vs 2)
| Feature | Groove | Hiver |
|---|---|---|
| Data Encryption | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Self-Service (0 vs 3)
| Feature | Groove | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Status (1 vs 0)
| Feature | Groove | Hiver |
|---|---|---|
| Scheduled Maintenance |
Support (0 vs 3)
| Feature | Groove | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Groove | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Groove | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Groove (38)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Audit Logs
Help Article Publishing
Email Ticketing
Conversation History
Satisfaction Surveys
Ticket Export
Duplicate Detection
API Access
Visitor Monitoring
+ 18 more unique features
Only in Hiver (64)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 44 more unique features
Want to build your own alternative to Groove or Hiver?
Analyze it with Reap