Grip vs Request Tracker
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Grip offers fewer features (40 vs 68) and fewer integrations (2 vs 7). Starting price: Grip at Contact Sales vs Request Tracker at Free. Grip has 40 unique features while Request Tracker has 68 unique features, with 0 features in common.
| Grip | Request Tracker | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 40 | 68 |
| AI-Powered Features | 2 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 0 | 2 |
| Integrations | 2 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| AI Assistant | ||
| AI-Powered Matchmaking |
Access Control (0 vs 3)
| Feature | Grip | Request Tracker |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (0 vs 6)
| Feature | Grip | Request Tracker |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Change Management |
Collaboration (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Ticket Locking |
Communication (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| GDPR Support |
Customer Communication (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (0 vs 5)
| Feature | Grip | Request Tracker |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Data Export |
Directory (1 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Exhibitor Directories |
Email (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Rich Message Types |
Email Composer (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| WYSIWYG Editor |
Email Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Seamless Email Integration |
Engagement (4 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Event App | ||
| Personalized Schedules | ||
| Push Notifications | ||
| Session Polling |
Extensibility (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| RT Extensions |
File Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Drag and Drop Attachments |
Hosting (0 vs 3)
| Feature | Grip | Request Tracker |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Scalability |
Integration (5 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| CRM Integration | ||
| Calendar Sync | ||
| Command-Line Interface | ||
| Custom Integrations | ||
| Native Integrations | ||
| RSS Feeds | ||
| Registration List Import |
Integrations (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Knowledge Base / Articles |
Lead Management (2 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Badge Scanning | ||
| Lead Retrieval |
Localization (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Multilingual UI |
Management (3 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Event Registration | ||
| Side Event Management | ||
| Sponsor/Exhibitor Management |
Marketing (1 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Email Campaigns |
Meeting Formats (11 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Group Meetings | ||
| Hosted Buyer | ||
| Investor Meetings | ||
| Masterminds | ||
| Meet the Buyer | ||
| Meetups | ||
| One-to-Many Meetings | ||
| One-to-One Meetings | ||
| Roundtables | ||
| Self Arranged Meetings | ||
| Speed Networking |
Navigation (1 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Interactive Floor Plans |
Networking (3 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Meeting Management | ||
| Pre-Scheduled Meetings | ||
| Smart Networking Limits |
Notifications (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Automatic Notifications |
Onsite (3 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Entrance Scanning | ||
| Event Badge Printing | ||
| Smart Badges |
Organization (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Reliability (1 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Offline Functionality |
Reporting (0 vs 6)
| Feature | Grip | Request Tracker |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (2 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| PGP and S/MIME Support | ||
| VIP Protection | ||
| Visibility Controls |
Setup (1 vs 0)
| Feature | Grip | Request Tracker |
|---|---|---|
| Pre-built Event Templates |
Support Services (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (0 vs 1)
| Feature | Grip | Request Tracker |
|---|---|---|
| Time Tracking |
UI/UX (0 vs 3)
| Feature | Grip | Request Tracker |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (0 vs 3)
| Feature | Grip | Request Tracker |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (0 vs 2)
| Feature | Grip | Request Tracker |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Grip (40)
AI Assistant
AI-Powered Matchmaking
Exhibitor Directories
Event App
Personalized Schedules
Push Notifications
Session Polling
Calendar Sync
CRM Integration
Custom Integrations
Native Integrations
Registration List Import
Badge Scanning
Lead Retrieval
Event Registration
Side Event Management
Sponsor/Exhibitor Management
Email Campaigns
Group Meetings
Hosted Buyer
+ 20 more unique features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
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