GoTo Webinar vs Request Tracker
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GoTo Webinar offers fewer features (28 vs 68). Starting price: GoTo Webinar at Contact Sales vs Request Tracker at Free. GoTo Webinar has 27 unique features while Request Tracker has 67 unique features, with 1 features in common.
| GoTo Webinar | Request Tracker | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 28 | 68 |
| AI-Powered Features | 1 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 3 | 2 |
| Integrations | 7 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| AI-powered Tools |
Access Control (0 vs 3)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Accessibility (2 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Closed Captioning | ||
| Screen Reader Support |
Administration (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (0 vs 6)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Automation & Communication (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Customizable Email Invitations |
Change Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Change Management |
Collaboration (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Ticket Locking |
Communication (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Compliance (1 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| GDPR Compliance | ||
| GDPR Support |
Content Management (2 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Pre-recorded Content | ||
| Recorded Sessions |
Customer Communication (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (0 vs 5)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Data Export |
Education & Training (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Certification Courses |
Email (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Rich Message Types |
Email Composer (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| WYSIWYG Editor |
Email Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Seamless Email Integration |
Engagement (3 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Breakout Rooms | ||
| Interactive Polls | ||
| Live Q&A |
Event Types (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Simulive Events |
Extensibility (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| RT Extensions |
File Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Drag and Drop Attachments |
Hosting (0 vs 3)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (2 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Reliability | ||
| Scalability |
Integration (2 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| CRM Integration | ||
| Command-Line Interface | ||
| Easy Integration | ||
| RSS Feeds |
Integrations (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Knowledge Base / Articles |
Localization (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Multilingual UI |
Notifications (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Automatic Notifications |
Organization (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Payments & Monetization (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Payment Processing |
Preparation (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Practice Mode |
Registration & Lead Capture (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Custom Branded Registration Pages |
Reporting (0 vs 6)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
Reporting & Analytics (3 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Analytics | ||
| Attendance Tracking | ||
| Engagement Tracking |
SLA (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (3 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Enterprise-grade Security | ||
| PGP and S/MIME Support | ||
| Secure Logins | ||
| Session Encryption |
Setup & Onboarding (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Quick Setup |
Support (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Award-winning Customer Support |
Support Services (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (0 vs 1)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Time Tracking |
UI/UX (0 vs 3)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
User Interface (1 vs 0)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Intuitive Dashboard |
Workflow (0 vs 3)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (0 vs 2)
| Feature | GoTo Webinar | Request Tracker |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in GoTo Webinar (27)
Closed Captioning
Screen Reader Support
AI-powered Tools
Customizable Email Invitations
GDPR Compliance
Pre-recorded Content
Recorded Sessions
Certification Courses
Breakout Rooms
Interactive Polls
Live Q&A
Simulive Events
Reliability
CRM Integration
Easy Integration
Payment Processing
Practice Mode
Custom Branded Registration Pages
Analytics
Attendance Tracking
+ 7 more unique features
Only in Request Tracker (67)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 47 more unique features
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