GoToMyPC vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GoToMyPC offers fewer features (26 vs 98) and fewer integrations (0 vs 4). Starting price: GoToMyPC at Contact Sales vs Vivantio at $49/mo. GoToMyPC has 26 unique features while Vivantio has 98 unique features, with 0 features in common.
| GoToMyPC | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 0 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (2 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Guest Access | ||
| Screen-Sharing Viewer |
Communication (0 vs 5)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (2 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Online Portal Access | ||
| Remote Computer Access |
Customer Portal (0 vs 11)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Device Compatibility (2 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Cross-Platform Compatibility | ||
| Multi-Device Support |
Ease of Use (1 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Automatic Setup |
Feedback (0 vs 3)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (4 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Full Keyboard Access | ||
| Mobile Apps | ||
| Mouse Control | ||
| Screen Zoom |
Network (2 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Dynamic and Static IP Support | ||
| NAT/PAT Support |
Performance (1 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Data Compression |
Productivity (3 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Drag-and-Drop File Transfer | ||
| File Manager | ||
| Remote Printing |
Reliability (1 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Active Connectivity Monitoring |
Reporting (0 vs 14)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (7 vs 1)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| 256-bit AES Encryption | ||
| Account Security Scoring | ||
| Firewall Compatibility | ||
| Free Antivirus | ||
| Host Access Codes | ||
| Multifactor Authentication | ||
| Multiple IdP | ||
| Single Sign-On (SSO) |
Support (1 vs 0)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| 24/7 Customer Support |
Task Management (0 vs 1)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | GoToMyPC | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in GoToMyPC (26)
Guest Access
Screen-Sharing Viewer
Online Portal Access
Remote Computer Access
Cross-Platform Compatibility
Multi-Device Support
Automatic Setup
Full Keyboard Access
Mobile Apps
Mouse Control
Screen Zoom
Dynamic and Static IP Support
NAT/PAT Support
Data Compression
Drag-and-Drop File Transfer
File Manager
Remote Printing
Active Connectivity Monitoring
256-bit AES Encryption
Account Security Scoring
+ 6 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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