LogMeIn Resolve vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LogMeIn Resolve offers fewer features (21 vs 98) and fewer integrations (1 vs 4). Starting price: LogMeIn Resolve at Contact Sales vs Vivantio at $49/mo. LogMeIn Resolve has 20 unique features while Vivantio has 97 unique features, with 1 features in common.
| LogMeIn Resolve | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 21 | 98 |
| AI-Powered Features | 3 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 1 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics (2 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| AI-powered Insights | ||
| AI-powered Reporting |
Asset Management (1 vs 10)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| IT Asset Management | ||
| Impact Maps |
Automation (4 vs 12)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Intelligent Automation | ||
| Note Templates | ||
| Patch Management | ||
| Remote Execution | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Endpoint Compliance |
Configuration (0 vs 3)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Device Management (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Mobile Device Management |
Feedback (0 vs 3)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Monitoring (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Alerting |
Performance (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Device Optimization |
Remote Access (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Unattended Remote Access |
Remote Management (1 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Remote Monitoring and Management |
Reporting (0 vs 14)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (3 vs 1)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Antivirus | ||
| Multiple IdP | ||
| Resolve Data Protection Suite powered by Acronis | ||
| Zero Trust Security Architecture |
Service Management (5 vs 0)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Helpdesk | ||
| Knowledge Base | ||
| Problem Management | ||
| Service Management | ||
| Ticket Management |
Task Management (0 vs 1)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | LogMeIn Resolve | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in LogMeIn Resolve (20)
AI-powered Insights
AI-powered Reporting
IT Asset Management
Intelligent Automation
Patch Management
Remote Execution
Workflow Optimization
Endpoint Compliance
Mobile Device Management
Alerting
Device Optimization
Unattended Remote Access
Remote Monitoring and Management
Antivirus
Resolve Data Protection Suite powered by Acronis
Zero Trust Security Architecture
Helpdesk
Problem Management
Service Management
Ticket Management
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
View LogMeIn Resolve details View Vivantio details LogMeIn Resolve alternatives Vivantio alternatives
Want to build your own alternative to LogMeIn Resolve or Vivantio?
Analyze it with Reap