LogMeIn Resolve vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
LogMeIn Resolve offers fewer features (21 vs 61) and fewer integrations (1 vs 11). Starting price: LogMeIn Resolve at Contact Sales vs Jira Service Management at $20/mo. LogMeIn Resolve has 20 unique features while Jira Service Management has 60 unique features, with 1 features in common.
| LogMeIn Resolve | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 21 | 61 |
| AI-Powered Features | 3 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (2 vs 2)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| AI-powered Insights | ||
| AI-powered Reporting | ||
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (1 vs 4)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| IT Asset Management | ||
| Service Dependency Management | ||
| Service Registry |
Automation (4 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Intelligent Automation | ||
| Patch Management | ||
| Remote Execution | ||
| Unlimited Automations | ||
| Workflow Optimization |
Change Management (0 vs 5)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Compliance (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Endpoint Compliance |
Core ITSM (0 vs 6)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Device Management (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Mobile Device Management |
Incident Management (0 vs 9)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (0 vs 5)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Alerting |
Performance (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Device Optimization |
Platform (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Service Collection |
Remote Access (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Unattended Remote Access |
Remote Management (1 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Remote Monitoring and Management |
Reporting (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (3 vs 3)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Antivirus | ||
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency | ||
| Resolve Data Protection Suite powered by Acronis | ||
| Zero Trust Security Architecture |
Service Management (5 vs 0)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| Helpdesk | ||
| Knowledge Base | ||
| Problem Management | ||
| Service Management | ||
| Ticket Management |
Templates (0 vs 1)
| Feature | LogMeIn Resolve | Jira Service Management |
|---|---|---|
| ESM Templates |
Unique Features
Only in LogMeIn Resolve (20)
AI-powered Insights
AI-powered Reporting
IT Asset Management
Intelligent Automation
Patch Management
Remote Execution
Workflow Optimization
Endpoint Compliance
Mobile Device Management
Alerting
Device Optimization
Unattended Remote Access
Remote Monitoring and Management
Antivirus
Resolve Data Protection Suite powered by Acronis
Zero Trust Security Architecture
Helpdesk
Knowledge Base
Service Management
Ticket Management
Only in Jira Service Management (60)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 40 more unique features
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