Gladly vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 55) and more integrations (30 vs 7). Starting price: Gladly at $50/mo vs NiCE CXone Mpower at $110/mo. Gladly has 40 unique features while NiCE CXone Mpower has 54 unique features, with 1 features in common.
| Gladly | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 55 |
| AI-Powered Features | 11 | 29 |
| Starting Price | $50/mo | $110/mo |
| Pricing Tiers | 3 | 6 |
| Integrations | 30 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (2 vs 7)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| AI-Powered Suggestions | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| CX AI Core | ||
| Customer-facing Intelligent Virtual Agent | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Sentiment Analysis |
AI Assistant (0 vs 7)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
Agent Tools (4 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 4)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Voice of the Customer |
Automation (5 vs 4)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Customer Self-Service Automation | ||
| Interaction and Workflow Orchestration | ||
| Omnichannel Routing | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Scheduled Messages | ||
| Smart Routing |
Campaign Management (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Communication (4 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| UCaaS (NiCE 1CX) | ||
| Voice and Digital Channels | ||
| Voice and Phone Integration |
Compliance (1 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Compliance Reports | ||
| Recording and Compliance |
Core (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Custom Fields |
Documentation (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
E-commerce (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Retail E-commerce Conversion Booster |
Engagement (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Industry-specific (0 vs 8)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Cloud Infrastructure |
Integration (2 vs 6)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| API Access | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| Webhook Support |
Knowledge Management (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Localization (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Organization (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Quality Management (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Routing (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (2 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Role-Based Access Control | ||
| Trusted Identity & Messaging | ||
| Two-Factor Authentication |
Supervisor Tools (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Supervisor Workspace |
Team Tools (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Team Collaboration |
Workforce Management (0 vs 3)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Workforce Engagement | ||
| Workforce Management |
Unique Features
Only in Gladly (40)
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
Multi-channel Messaging
+ 20 more unique features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Customer-facing Intelligent Virtual Agent
CX AI Core
Proactive AI Agent
Proactive Patient Engagement AI Agent
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Interaction and Workflow Orchestration
+ 34 more unique features
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