Gladly vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 54) and more integrations (30 vs 9). Starting price: Gladly at $50/mo vs NiCE CXone Mpower at $110/mo. Gladly has 40 unique features while NiCE CXone Mpower has 53 unique features, with 1 features in common.
| Gladly | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 54 |
| AI-Powered Features | 11 | 26 |
| Starting Price | $50/mo | $110/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 30 | 9 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (2 vs 13)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| AI-Powered Suggestions | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist | ||
| Sentiment Analysis |
Agent Tools (4 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 4)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Voice of the Customer |
Automation (5 vs 3)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Customer Self-Service Automation | ||
| Omnichannel Routing | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Scheduled Messages | ||
| Smart Routing |
Banking (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Communication (4 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Compliance Reports | ||
| Recording and Compliance |
Core (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Custom Fields |
Documentation (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Engagement (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Government (0 vs 4)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Healthcare Engagement Hub |
Infrastructure (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Cloud-based Contact Center |
Insurance (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (2 vs 7)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| API Access | ||
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) | ||
| Webhook Support |
Knowledge (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Localization (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Omnichannel (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Organization (2 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Quality (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Quality Management |
Retail (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (2 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Role-Based Access Control | ||
| Trusted Identity & Messaging | ||
| Two-Factor Authentication |
Team Tools (1 vs 0)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Team Collaboration |
Workflow (0 vs 1)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (0 vs 3)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (0 vs 2)
| Feature | Gladly | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in Gladly (40)
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
Multi-channel Messaging
+ 20 more unique features
Only in NiCE CXone Mpower (53)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 33 more unique features
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