Gladly vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gladly offers fewer features (41 vs 70) and more integrations (30 vs 14). Starting price: Gladly at $50/mo vs Hiver at $25/mo. Gladly has 38 unique features while Hiver has 67 unique features, with 3 features in common.
| Gladly | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 41 | 70 |
| AI-Powered Features | 11 | 14 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 14 |
| Shared Features | 3 | |
| Shared Integrations | 7 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| AI-Powered Suggestions | ||
| Sentiment Analysis |
Agent Tools (4 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (7 vs 8)
| Feature | Gladly | Hiver |
|---|---|---|
| Agent Performance Analytics | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Conversation Analytics | ||
| Custom Reports | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Dashboards | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Gladly | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (5 vs 12)
| Feature | Gladly | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automated Workflows | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbot Builder | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Omnichannel Routing | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Scheduled Messages |
Channels (0 vs 4)
| Feature | Gladly | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Gladly | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (4 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Compliance Reports |
Core (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (1 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Custom Fields |
Documentation (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Hiver AI (0 vs 13)
| Feature | Gladly | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| API Access | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Language Support |
Management (3 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Organization (2 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Security (2 vs 2)
| Feature | Gladly | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Self-Service (0 vs 3)
| Feature | Gladly | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Gladly | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Gladly | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Team Tools (1 vs 0)
| Feature | Gladly | Hiver |
|---|---|---|
| Team Collaboration |
Ticketing (0 vs 9)
| Feature | Gladly | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Gladly (38)
Agent Workspace
Bulk Operations
Canned Responses
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
Multi-channel Messaging
+ 18 more unique features
Only in Hiver (67)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 47 more unique features
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