GitKraken vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GitKraken offers more features (76 vs 61) and more integrations (24 vs 11). Starting price: GitKraken at Free vs Jira Service Management at $20/mo. GitKraken has 76 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| GitKraken | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 76 | 61 |
| AI-Powered Features | 15 | 10 |
| Starting Price | Free | $20/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 24 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (14 vs 6)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI Changelog | ||
| AI Commit Composer | ||
| AI Commit Explanations | ||
| AI Commit Messages | ||
| AI Explain Branch Changes | ||
| AI Merge Conflict Resolution | ||
| AI PR Title and Description Generation | ||
| AI Stash Messages | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Bring Your Own AI Key | ||
| Built-in GitHub Copilot | ||
| GitKraken AI | ||
| GitKraken MCP |
AIOps (0 vs 4)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (4 vs 2)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights | ||
| Cycle Time Metrics | ||
| DORA Insights | ||
| GitKraken Insights | ||
| Throughput Metrics |
Asset Management (0 vs 4)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Automations | ||
| Unlimited Automations |
Change Management (0 vs 5)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Code Review (4 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Code Editor in Diff View | ||
| Code Suggest | ||
| Pull Request Management | ||
| View & Create Pull Requests |
Collaboration (3 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Cloud Patches | ||
| Dev and Ops Collaboration | ||
| Predictive Merge Conflict Alerts | ||
| Share with Deep Links |
Communication (0 vs 2)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Configuration (1 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Multiple Profiles |
Conflict Resolution (3 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Conflict Prevention | ||
| Merge Conflict Output Editor | ||
| Merge Tool |
Core ITSM (0 vs 6)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Deployment (1 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| On-Premise Solutions |
Education (1 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Foundations of Git Training and Certification |
Git Operations (5 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Git Hooks Support | ||
| Git Worktrees | ||
| One-click Undo & Redo | ||
| Visual Interactive Cherry Pick | ||
| Visual Interactive Rebase |
Git Workflow (1 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Gitflow Support |
Incident Management (0 vs 9)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (0 vs 5)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Licensing (1 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| One User License for Multiple Machines |
Localization (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Mobile App |
Platform (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Repository Management (6 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Cloud Workspaces | ||
| Git LFS Support | ||
| Local Workspaces | ||
| Pull or Fetch Multiple Repos | ||
| Submodules Support | ||
| Workspaces |
Request Management (0 vs 2)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (9 vs 3)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| AI Security Controls | ||
| Audit Logs | ||
| Auto-Gen SSH Key | ||
| Cloud Patch Private Storage | ||
| Cloud Patch Self-Hosted Storage | ||
| Conflict Prevention Control | ||
| Enforceable AI Controls | ||
| Enterprise-grade Identity and Access Management | ||
| GPG Commit Signing | ||
| Multi-Domain SSO | ||
| Multi-region Data Residency | ||
| Single Sign-On (SSO) |
Support (5 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| 12-Hour Customer Support | ||
| Customer Success Manager | ||
| Email Support | ||
| Priority Support | ||
| Slack and Help Center Support |
Task Management (3 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Launchpad | ||
| Launchpad Pinning | ||
| Launchpad Snoozing |
Team Collaboration (3 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Share Cloud Workspaces | ||
| Team View in Launchpad | ||
| Team View with Live Activity Status |
Team Management (2 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Create and Manage Teams | ||
| Internal Software Directory |
Templates (0 vs 1)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| ESM Templates |
UI/UX (3 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Command Palette | ||
| Dark, Light & Custom Themes | ||
| Keyboard Shortcuts |
Visualization (6 vs 0)
| Feature | GitKraken | Jira Service Management |
|---|---|---|
| Codemaps | ||
| Commit Graph | ||
| File History & Blame | ||
| Filter Commit Graph by Teams | ||
| Hiding & Soloing | ||
| Visual File History |
Unique Features
Only in GitKraken (76)
AI Changelog
AI Commit Composer
AI Commit Explanations
AI Commit Messages
AI Explain Branch Changes
AI Merge Conflict Resolution
AI PR Title and Description Generation
AI Stash Messages
Bring Your Own AI Key
Built-in GitHub Copilot
GitKraken AI
GitKraken MCP
MCP Server
Private AI Model Providers
Cycle Time Metrics
DORA Insights
GitKraken Insights
Throughput Metrics
Automations
Code Editor in Diff View
+ 56 more unique features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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