Frontify vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Frontify offers fewer features (17 vs 98) and fewer integrations (1 vs 4). Starting price: Frontify at Contact Sales vs Vivantio at $49/mo. Frontify has 16 unique features while Vivantio has 97 unique features, with 1 features in common.
| Frontify | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 1 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Frontify | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Integration - Microsoft Copilot | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | Frontify | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Frontify | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
Brand Management (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Multiple Brand Management |
CRM (0 vs 5)
| Feature | Frontify | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Collaboration Tools |
Communication (0 vs 5)
| Feature | Frontify | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Frontify | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Content Creation (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Templates |
Core (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Digital Asset Management (DAM) |
Customer Portal (0 vs 11)
| Feature | Frontify | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Frontify | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Frontify | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Developer Tools (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Developer Platform |
Extensibility (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Marketplace |
Feedback (0 vs 3)
| Feature | Frontify | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Global Operations (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Localization |
Governance (2 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Brand Guidelines | ||
| Guidelines & Portals |
ITSM (0 vs 2)
| Feature | Frontify | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Integrations |
Knowledge Base (0 vs 10)
| Feature | Frontify | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (1 vs 14)
| Feature | Frontify | Vivantio |
|---|---|---|
| Analytics | ||
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (3 vs 1)
| Feature | Frontify | Vivantio |
|---|---|---|
| Custom Permissions | ||
| GDPR Compliance | ||
| Multiple IdP | ||
| Single Sign-On (SSO) |
Support (2 vs 0)
| Feature | Frontify | Vivantio |
|---|---|---|
| Implementation Support | ||
| Usage Insights & Consultations |
Task Management (0 vs 1)
| Feature | Frontify | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Frontify | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Frontify | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Frontify | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Frontify (16)
AI Integration - Microsoft Copilot
Multiple Brand Management
Collaboration Tools
Templates
Digital Asset Management (DAM)
Developer Platform
Marketplace
Brand Guidelines
Guidelines & Portals
Integrations
Analytics
Custom Permissions
GDPR Compliance
Single Sign-On (SSO)
Implementation Support
Usage Insights & Consultations
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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