Freshsales vs Zoho CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 44) and fewer integrations (10 vs 28). Starting price: Freshsales at $9/mo vs Zoho CRM at $20/mo. Freshsales has 69 unique features while Zoho CRM has 37 unique features, with 6 features in common.
| Freshsales | Zoho CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 44 |
| AI-Powered Features | 11 | 10 |
| Starting Price | $9/mo | $20/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 28 |
| Shared Features | 6 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (11 vs 4)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| AI-Powered Sales Assistant | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Conversation Intelligence | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Email Insights | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Intelligent Code Generator | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 5)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Advanced Analytics | ||
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Reports & Dashboards | ||
| Sales Forecasting | ||
| Sales Insights | ||
| Standard Reports | ||
| Territory-Based Reporting | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Blueprint | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
CRM (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Contact Management |
Communication (11 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Live Chat | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Compliance (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Audit Trail |
Context (5 vs 0)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customer Experience (0 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Customer Portal | ||
| Voice of Customer |
Customization (11 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (0 vs 3)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Data Deduplication | ||
| Data Enrichment | ||
| Data Import & Export |
Document Management (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Document Management |
Integration (0 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| API & Webhooks | ||
| Zapier Integration |
Integrations (3 vs 0)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Lead Generation (0 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Web Engagement | ||
| Web Forms |
Marketing (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Marketing Automation |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Mobility (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Mobile CRM App |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 4)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| CPQ License | ||
| Calendar & Activity Management | ||
| Kanban View | ||
| Mass Actions | ||
| Task Management | ||
| Timeline View |
Sales (0 vs 6)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Account Management | ||
| Lead Management | ||
| Sales Acceleration | ||
| Sales Pipeline | ||
| Territory Management |
Security (0 vs 3)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Field-Level Encryption | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Social Media (0 vs 1)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Social CRM |
Support (0 vs 2)
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Knowledge Management | ||
| Ticket Management |
Unique Features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 49 more unique features
Only in Zoho CRM (37)
AI-Powered Sales Assistant
Conversation Intelligence
Email Insights
Intelligent Code Generator
Advanced Analytics
Reports & Dashboards
Sales Insights
Territory-Based Reporting
Blueprint
Workflow Automation
Live Chat
Audit Trail
Contact Management
Customer Portal
Voice of Customer
Data Deduplication
Data Enrichment
Data Import & Export
Document Management
API & Webhooks
+ 17 more unique features
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