Freshsales vs Vtiger
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers fewer features (75 vs 152) and fewer integrations (10 vs 17). Starting price: Freshsales at $9/mo vs Vtiger at $12/mo. Freshsales has 70 unique features while Vtiger has 147 unique features, with 5 features in common.
| Freshsales | Vtiger | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 152 |
| AI-Powered Features | 11 | 11 |
| Starting Price | $9/mo | $12/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 10 | 17 |
| Shared Features | 5 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (11 vs 11)
| Feature | Freshsales | Vtiger |
|---|---|---|
| AI Bot Management | ||
| Agent Builder | ||
| Best Time to Contact | ||
| Calculus AI | ||
| Chatbot | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Generative AI Designer | ||
| Lead generation bot | ||
| Meeting Aide |
Administration (0 vs 9)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Connections | ||
| Customization | ||
| Duplicate Prevention | ||
| Import & Export | ||
| Layout Designer | ||
| QR Code | ||
| Quality Audit | ||
| Server Scripts and Jobs | ||
| User Management |
Analytics (6 vs 10)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Attribution Reports | ||
| Contact Engagement Insights | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Custom schedule reports | ||
| Customizable dashboards | ||
| Dashboard | ||
| Internal ticket Insights | ||
| Performance Insights | ||
| Reports | ||
| Sales Insights | ||
| Standard Reports | ||
| Support Insights | ||
| Targets |
Automation (5 vs 9)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Advanced Workflows | ||
| Approvals | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Business Process Automation | ||
| Flowcharts | ||
| Opportunity creation from Email | ||
| Organization creation from Email | ||
| Process Designer | ||
| Rules, Conditions, and Actions | ||
| Sales Sequences | ||
| Workflows | ||
| Workflows and Approvals | ||
| Workflows for Custom Modules |
Billing (0 vs 3)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Invoicing | ||
| Payment Tracking | ||
| Subscriptions |
Collaboration (0 vs 8)
| Feature | Freshsales | Vtiger |
|---|---|---|
| @Mentions | ||
| Actions - Alerts & Reminders | ||
| Calendar and Events | ||
| Comments | ||
| Direct messages | ||
| Documents | ||
| Inbox | ||
| Internal Collaboration |
Communication (11 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Compliance (0 vs 1)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Consents for compliance |
Context (5 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core (0 vs 9)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Document Engagement | ||
| Idle Alerts | ||
| Image Storage | ||
| Mobile App | ||
| Multi Currencies | ||
| Notifications | ||
| One View | ||
| Profile Scoring | ||
| Real-time Notifications |
Customization (11 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Help Desk (0 vs 22)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Agent level business hours | ||
| Articles & FAQs | ||
| Business Hours | ||
| Case satisfaction survey | ||
| Cases | ||
| Chatflows | ||
| Conversations | ||
| Customer Portal | ||
| Email to Case | ||
| FAQs | ||
| First Response SLA | ||
| Internal Ticketing | ||
| Least Loaded Ticket Assignment | ||
| Live Chats | ||
| Live Web Chat |
Integration (0 vs 6)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Emails & Phone Integration | ||
| Facebook Leads Ads | ||
| Google + O365 Add-ins | ||
| Google Leads Form Extension integration | ||
| Video conferencing integration | ||
| Zoom & Google Meet |
Integrations (3 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Inventory (0 vs 5)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Assets | ||
| Inventory | ||
| Purchase Order Management | ||
| Stockroom | ||
| Vendor Management |
Marketing (0 vs 15)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Autoresponders | ||
| Email Campaign Reports | ||
| Email Campaigns | ||
| Email Sequences | ||
| Email Template Builder | ||
| Email Templates | ||
| Landing Pages | ||
| List Reports | ||
| Lists and Segments | ||
| SMS Campaigns | ||
| Scheduled Email Campaigns | ||
| Short URL | ||
| Social Module | ||
| Web to Lead Forms | ||
| Webforms |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 2)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Business Card Scanner | ||
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 2)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Aide | ||
| CPQ License | ||
| Learning Management System (LMS) | ||
| Task Management |
Project Management (0 vs 11)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Automated Time Tracking and Billing | ||
| Automated task end times | ||
| Gantt View | ||
| Kanban Board | ||
| Project Templates | ||
| Project key metrics and analytics | ||
| Projects | ||
| Subtasks | ||
| Task dependencies | ||
| Tasks | ||
| Work Orders |
Sales (0 vs 28)
| Feature | Freshsales | Vtiger |
|---|---|---|
| Action Center | ||
| Appointment Pages | ||
| CPQ - Configure, Price, and Quote | ||
| Contact Roles | ||
| Customize Sales Stages | ||
| Deal Kanban View | ||
| Deal Playbooks | ||
| Deal Room | ||
| Deals | ||
| Email tracking & real time notifications | ||
| Field Sales | ||
| Forecast & Quota | ||
| Idle Deal Alerts | ||
| Lead Auto-assignment & Routing | ||
| Lead Scoring |
Security (0 vs 1)
| Feature | Freshsales | Vtiger |
|---|---|---|
| OTP Rules |
Unique Features
Only in Freshsales (70)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 50 more unique features
Only in Vtiger (147)
Connections
Customization
Duplicate Prevention
Import & Export
Layout Designer
QR Code
Quality Audit
Server Scripts and Jobs
User Management
Agent Builder
AI Bot Management
Best Time to Contact
Calculus AI
Chatbot
Generative AI Designer
Meeting Aide
Natural Language Querying
Predictive AI Designer
Prompt Builder
Voice Assistants Integration
+ 127 more unique features
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