Freshsales vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 51) and fewer integrations (10 vs 11). Starting price: Freshsales at $9/mo vs SugarCRM at $375/mo. Freshsales has 75 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Freshsales | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 51 |
| AI-Powered Features | 11 | 7 |
| Starting Price | $9/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 10 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (11 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Revenue Intelligence | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Business Process Management | ||
| Sales Sequences | ||
| SugarBPM | ||
| Workflows for Custom Modules |
Collaboration (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Activity Streams |
Communication (11 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (0 vs 4)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (11 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| CRM Customization and Configuration | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Data Enrichment |
Integration (0 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (3 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Localization (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Marketing Automation (7 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| CPQ License | ||
| Task Management |
Project Management (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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