Freshsales vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 41) and fewer integrations (10 vs 25). Starting price: Freshsales at $9/mo vs SugarCRM at $65/mo. Freshsales has 71 unique features while SugarCRM has 37 unique features, with 4 features in common.
| Freshsales | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 41 |
| AI-Powered Features | 11 | 5 |
| Starting Price | $9/mo | $65/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 10 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (11 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| AI Insights | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Relationship Intelligence | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Access (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Analytics (6 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Forecasting | ||
| Reports & Analytics | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Process Automation | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Collaboration (0 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Team Collaboration |
Communication (11 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Content (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Document Management | ||
| Knowledge Base |
Context (5 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core (0 vs 7)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Account Management | ||
| Activity Management | ||
| Advanced Filtering | ||
| Advanced Search | ||
| Bulk Operations | ||
| Calendar & Scheduling | ||
| Contact Management |
Customization (11 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Fields & Modules | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Data Import/Export | ||
| Duplicate Detection |
Integration (0 vs 4)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Social Media Integration | ||
| Web Services |
Integrations (3 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Email Campaign Management | ||
| Marketing Campaigns |
Marketing Automation (7 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 1)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| CPQ License | ||
| Real-Time Notifications | ||
| Task Management |
Sales (0 vs 7)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Lead Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Proposal Management | ||
| Quote Generation | ||
| Sales Pipeline | ||
| Territory Management |
Security (0 vs 4)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Backup & Recovery | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Service (0 vs 2)
| Feature | Freshsales | SugarCRM |
|---|---|---|
| Contract Management | ||
| Service Management |
Unique Features
Only in Freshsales (71)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 51 more unique features
Only in SugarCRM (37)
Multi-Language Support
AI Insights
Relationship Intelligence
Forecasting
Reports & Analytics
Process Automation
Workflow Automation
Team Collaboration
Document Management
Knowledge Base
Account Management
Activity Management
Advanced Filtering
Advanced Search
Bulk Operations
Calendar & Scheduling
Contact Management
Custom Fields & Modules
Data Import/Export
Duplicate Detection
+ 17 more unique features
Want to build your own alternative to Freshsales or SugarCRM?
Analyze it with Reap