Freshsales vs Shopify Plus CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 0) and more integrations (10 vs 0). Starting price: Freshsales at $9/mo vs Shopify Plus CRM at Contact Sales. Freshsales has 75 unique features while Shopify Plus CRM has 0 unique features, with 0 features in common.
| Freshsales | Shopify Plus CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 0 |
| AI-Powered Features | 11 | 0 |
| Starting Price | $9/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 10% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Communication (11 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (11 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Integrations (3 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Shopify Plus CRM |
|---|---|---|
| CPQ License | ||
| Task Management |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Shopify Plus CRM (0)
View Freshsales details View Shopify Plus CRM details Freshsales alternatives Shopify Plus CRM alternatives
Want to build your own alternative to Freshsales or Shopify Plus CRM?
Analyze it with Reap