Freshsales vs Salesforce
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 43) and fewer integrations (10 vs 25). Starting price: Freshsales at $9/mo vs Salesforce at $165/mo. Freshsales has 71 unique features while Salesforce has 39 unique features, with 4 features in common.
| Freshsales | Salesforce | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 43 |
| AI-Powered Features | 11 | 9 |
| Starting Price | $9/mo | $165/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 10 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (11 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Einstein AI | ||
| Einstein Copilot | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 3)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Cycle Analytics | ||
| Einstein Analytics | ||
| Reporting & Dashboards | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Flow Builder | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Collaboration (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Collaboration Tools |
Commerce (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Commerce Cloud |
Communication (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Context (5 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (11 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data (0 vs 3)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Customer Data Platform | ||
| Data Cloud | ||
| Data Governance |
Development (0 vs 4)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Apex Programming | ||
| Change Management | ||
| Lightning Web Components | ||
| Sandbox Environments |
Extensions (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| AppExchange |
Integration (0 vs 2)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Email Integration | ||
| Slack Integration |
Integrations (3 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (0 vs 5)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Automated Engagement | ||
| Campaign Management | ||
| Email Marketing | ||
| Journey Builder | ||
| Marketing Cloud |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Mobility (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Mobile App |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Salesforce |
|---|---|---|
| CPQ License | ||
| Task Management |
Sales (0 vs 13)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Account Management | ||
| Activity Timeline | ||
| Contact Management | ||
| Forecasting | ||
| Lead Management | ||
| Lead Scoring | ||
| Next Best Action | ||
| Opportunity Management | ||
| Predictive Lead Scoring | ||
| Quota Management | ||
| Sales Automation | ||
| Sales Cloud | ||
| Territory Management |
Security (0 vs 1)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Security & Compliance |
Service (0 vs 5)
| Feature | Freshsales | Salesforce |
|---|---|---|
| Case Management | ||
| Community Cloud | ||
| Experience Cloud | ||
| Knowledge Management | ||
| Service Cloud |
Unique Features
Only in Freshsales (71)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 51 more unique features
Only in Salesforce (39)
Einstein AI
Einstein Copilot
Cycle Analytics
Einstein Analytics
Reporting & Dashboards
Flow Builder
Collaboration Tools
Commerce Cloud
Customer Data Platform
Data Cloud
Data Governance
Apex Programming
Change Management
Lightning Web Components
Sandbox Environments
AppExchange
Slack Integration
Automated Engagement
Campaign Management
Email Marketing
+ 19 more unique features
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