Freshsales vs Reply.io
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshsales offers more features (75 vs 58) and more integrations (10 vs 6). Starting price: Freshsales at $9/mo vs Reply.io at $49/mo. Freshsales has 75 unique features while Reply.io has 58 unique features, with 0 features in common.
| Freshsales | Reply.io | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 75 | 58 |
| AI-Powered Features | 11 | 13 |
| Starting Price | $9/mo | $49/mo |
| Pricing Tiers | 4 | 18 |
| Integrations | 10 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (11 vs 13)
| Feature | Freshsales | Reply.io |
|---|---|---|
| 24/7 Operations | ||
| AI Agents for Prospects | ||
| AI Generated Responses | ||
| AI Generated Sequences | ||
| AI Hyper-Personalization | ||
| AI SDR (Smart Audience Suggestion) | ||
| AI Variables | ||
| AI Voicemails on LinkedIn | ||
| AI-Trained Re-engagement | ||
| AI-Trained Responses | ||
| Autopilot & Copilot Modes | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Custom AI Playbooks and Prompt Engineering | ||
| Deal Insights by Freddy AI |
Administration (0 vs 1)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Role-Based Access Control |
Agency Management (0 vs 3)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Multi-workspace Account Structure | ||
| Unlimited Clients & Users | ||
| White-label Option |
Analytics (6 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (5 vs 5)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Calls & SMS Automation | ||
| Email Automation | ||
| LinkedIn Automation | ||
| Multichannel Conditional Sequences | ||
| Sales Sequences | ||
| WhatsApp Semi-Automation | ||
| Workflows for Custom Modules |
Communication (11 vs 2)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Consolidated Inbox | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| Unified Inbox | ||
| WhatsApp Business Integration |
Configuration (0 vs 2)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Custom Playbooks | ||
| Custom Sequence Templates |
Context (5 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (11 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data (0 vs 6)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Contact Enrichment | ||
| High-Accuracy Emails | ||
| Live Data Credits | ||
| Real-Time Data | ||
| Real-time (Evergreen) Data | ||
| Real-time Contacts Search |
Email (0 vs 6)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Email Search Extension | ||
| Email Validation | ||
| Gmail API for Email Sending | ||
| Plain Text Sending Mode | ||
| Unlimited Emails | ||
| Unlimited Mailboxes |
Email Deliverability (0 vs 7)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Anti-spam & Deliverability Suite | ||
| Done-For-You Deliverability | ||
| Email Health Checker | ||
| Email Warm-Ups | ||
| Google Postmaster Integration | ||
| Hours-Long Email Delays | ||
| List-Unsubscribe Header |
Integrations (3 vs 2)
| Feature | Freshsales | Reply.io |
|---|---|---|
| API Access | ||
| Calendly and CRM Integration | ||
| Freshworks Marketplace | ||
| Webhooks | ||
| Zapier Integration |
Marketing Automation (7 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Meeting Scheduling (0 vs 1)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Meeting Scheduler |
Mobile (7 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (7 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 0)
| Feature | Freshsales | Reply.io |
|---|---|---|
| CPQ License | ||
| Task Management |
Prospecting (0 vs 1)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Audience Discovery |
Reporting (0 vs 3)
| Feature | Freshsales | Reply.io |
|---|---|---|
| Channel Efficiency Report | ||
| Export CSV Stats | ||
| Performance Report |
Support (0 vs 6)
| Feature | Freshsales | Reply.io |
|---|---|---|
| CEO Strategy Calls | ||
| CSM Onboarding | ||
| Customer Success Department Access | ||
| Live Chat and Email Support | ||
| Slack Channel Integration | ||
| White-Glove Onboarding |
Unique Features
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
Only in Reply.io (58)
Role-Based Access Control
Multi-workspace Account Structure
Unlimited Clients & Users
White-label Option
24/7 Operations
AI Agents for Prospects
AI Generated Responses
AI Generated Sequences
AI Hyper-Personalization
AI SDR (Smart Audience Suggestion)
AI Variables
AI Voicemails on LinkedIn
AI-Trained Re-engagement
AI-Trained Responses
Autopilot & Copilot Modes
Custom AI Playbooks and Prompt Engineering
Hyper-Personalized LinkedIn Voicemails
Calls & SMS Automation
Email Automation
LinkedIn Automation
+ 38 more unique features
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