Freshservice vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 98) and more integrations (30 vs 4). Starting price: Freshservice at $19/mo vs Vivantio at $49/mo. Freshservice has 44 unique features while Vivantio has 95 unique features, with 3 features in common.
| Freshservice | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | $19/mo | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 30 | 4 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Freshservice | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics (6 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 10)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Configuration Management Database | ||
| Contract Management | ||
| Customizable Asset Layout | ||
| IT Asset Discovery | ||
| Impact Maps | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 12)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Automated Workflows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Freddy AI | ||
| Note Templates | ||
| Predictive Ticket Routing | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (2 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (3 vs 5)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Email Notifications | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Multi-Channel Support | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Status Page |
Configuration (0 vs 3)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (7 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Customer Portal (0 vs 11)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (2 vs 6)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Bulk Import |
Deployment (2 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Developer (0 vs 2)
| Feature | Freshservice | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Freshservice | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Freshservice | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| API Access |
Knowledge (1 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Knowledge Management |
Knowledge Base (0 vs 10)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Organization (2 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Productivity (2 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Time Tracking |
Reporting (0 vs 14)
| Feature | Freshservice | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (4 vs 1)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Multiple IdP | ||
| Role-Based Access Control | ||
| SSO and Active Directory |
Task Management (0 vs 1)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (4 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Vendor Management (0 vs 1)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Third Party Management |
Workflow (1 vs 0)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Approval Workflows |
Workspace (0 vs 4)
| Feature | Freshservice | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Freshservice (44)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
Change Management
+ 24 more unique features
Only in Vivantio (95)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 75 more unique features
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