Freshservice vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 52) and more integrations (30 vs 5). Starting price: Freshservice at $19/mo vs Splashtop at $6/mo. Freshservice has 47 unique features while Splashtop has 52 unique features, with 0 features in common.
| Freshservice | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 52 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $19/mo | $6/mo |
| Pricing Tiers | 4 | 14 |
| Integrations | 30 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
Access Control (0 vs 4)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Analytics (6 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (3 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Collaboration (2 vs 2)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (3 vs 1)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Chat | ||
| Email Notifications | ||
| Multi-Channel Support | ||
| Status Page |
Core (7 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Customization (2 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Custom Branding | ||
| Custom Fields |
Data Management (1 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Bulk Import |
Deployment (2 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Multi-Tenancy | ||
| On-Premise Installation |
Endpoint Management (0 vs 5)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | Freshservice | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 1)
| Feature | Freshservice | Splashtop |
|---|---|---|
| API Access | ||
| APIs |
Knowledge (1 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Knowledge Management |
Management (0 vs 1)
| Feature | Freshservice | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Organization (2 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Performance (0 vs 4)
| Feature | Freshservice | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Productivity (2 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Time Tracking |
Recording & Monitoring (0 vs 3)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Security (4 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Role-Based Access Control | ||
| SSO and Active Directory |
Security & Compliance (0 vs 12)
| Feature | Freshservice | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
User Experience (4 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Workflow (1 vs 0)
| Feature | Freshservice | Splashtop |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (47)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 27 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
Want to build your own alternative to Freshservice or Splashtop?
Analyze it with Reap