Freshservice vs RemotePC
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshservice offers fewer features (47 vs 51) and more integrations (30 vs 6). Starting price: Freshservice at $19/mo vs RemotePC at $0.83/mo. Freshservice has 46 unique features while RemotePC has 50 unique features, with 1 features in common.
| Freshservice | RemotePC | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 51 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $19/mo | $0.83/mo |
| Pricing Tiers | 4 | 6 |
| Integrations | 30 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
Access Control (0 vs 3)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Analytics (6 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (5 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Augmented Reality (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (3 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Automated Workflows | ||
| Freddy AI | ||
| Predictive Ticket Routing |
Backup & Recovery (0 vs 3)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (2 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools | ||
| Invite To Collaborate | ||
| Whiteboard |
Communication (3 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Chat | ||
| Email Notifications | ||
| Meeting: Video Conferencing Solution | ||
| Multi-Channel Support | ||
| Status Page |
Compliance (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Compliance |
Core (7 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Core Access (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (2 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Custom Branding | ||
| Custom Fields |
Data Management (1 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Bulk Import |
Deployment (2 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Deployment | ||
| Multi-Tenancy | ||
| On-Premise Installation |
Display Management (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| 4:4:4 Color |
File Management (0 vs 3)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| USB Device Redirection |
Integration (1 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| API Access | ||
| NinjaOne Integration |
Knowledge (1 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Knowledge Management |
Media (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (2 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Computer Grouping | ||
| Ticket Merging | ||
| Ticket Tags |
Performance (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Performance Viewer |
Printing (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Remote Printing |
Privacy (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Blank Host Screen |
Productivity (2 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (1 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Time Tracking |
Recording (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Logs and Reports |
Scalability (0 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Scalable |
Security (4 vs 1)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Role-Based Access Control | ||
| SSO and Active Directory | ||
| Secure Remote Access |
Support (0 vs 4)
| Feature | Freshservice | RemotePC |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (0 vs 2)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Experience (4 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
User Management (0 vs 4)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Workflow (1 vs 0)
| Feature | Freshservice | RemotePC |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Freshservice (46)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 26 more unique features
Only in RemotePC (50)
Attended Access
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
Multi-To-Multi Monitor
+ 30 more unique features
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